Senior Applications Analyst

NeighborHealth•Boston, MA

1d•$99,840 - $153,920•Onsite

About The Position

NeighborHealth, formerly East Boston Neighborhood Health Center, is a large community health center serving the greater Boston area with a commitment to patient and community health. Every role is vital in advancing medicine and delivering the best care experience. This full-time position in the IT Department, located at 151 Orleans Street, involves directing the analysis of end-user requirements to automate work processes or improve existing computer applications. The Senior Application Analyst assists the Project Manager in evaluating, developing, and implementing new computer systems and projects. They also act as a liaison between end-user departments and software vendors to resolve application-related issues and manage assigned projects independently.

Requirements

Bachelor Degree in computer science, health science, or business
Masters Degree and/or Management experience
At least five (3) years in patient care, patient management or business office-type experience
At least 3 years in Healthcare IT support
Excellent verbal and written communication skills
Excellent Customer service skills
Demonstrated computer literacy skills as well as the ability and desire to learn new applications quickly
Ability to analyze business problems
Knowledge of process re-design, re-engineering
Domain knowledge in a clinical or healthcare business area
Self directed learner
Proven organizational skills
Ability to think broadly and to manage details
Project Management
Epic Systems knowledge preferred

Nice To Haves

Epic Systems knowledge preferred

Responsibilities

Manages assigned projects independently
Identifies and develops project team
Coordinates and prepares regular project meetings
Collects and analyzes information from project team, vendors and end users
Evaluates and resolves workflow issues
Evaluates and resolves system issues
Evaluates departmental and health center policy issues
Communicates to all stakeholders the status of the assigned projects
Works with vendors to meet agreed upon timelines
Manages reporting requirements essential for the project
Works with other project leaders to maintain work balance within the department and the health center
Supports on-going systems
Maintains on-going working relationship with the appropriate vendor contact for the assigned system(s)
Prioritizes problems and communicate same to vendors and to Project Manager
Participates in the Help Desk
Maintains designated master files/logs and documents changes to same
Prepares and updates training materials for designated systems as needed
Acts as a back-up to primary trainer, if appropriate, for the analyst’s designated system(s)
Assists in the implementation of system enhancements and upgrades
Participates in vendor training or internal training on assigned system or enhancements
Designs testing plans for enhancements and upgrades and any required system building
Implements Test plans for system enhancements and upgrades
Communicates effectively with end users and vendors on the status of the software being tested. Includes documentation of bugs and requested enhancements and tracking of same
Assists in the development of any needed training to support the new enhancement or upgrade. Includes but is not limited to development of course outline, objectives, and class materials in conjunction with the Training Department and participation in the actual training
Coordinates, as needed, upgrades or installation of new software and/or hardware with vendors, Technical Support, Help Desk, and end-user departments
Provides end-user support as appropriate for the application and coordinates with the Help Desk to provide on-going support. Includes provision of documentation and training appropriate to the Help desk function. Note that this will include some weekend/off shift work hours depending upon the application
Coordination of report needs for assigned areas
Documents report requests appropriately
Develops, writes, and verifies reports as assigned and documents them for end-users
Assists in the selection of new computer systems for designed area of responsibility
Assists in the development of end-user requirements for new systems
Coordinates vendor demonstrations with the affected stake-holders
Assists in the development and compilation of vendor rating systems
Continuing education: Maintains and develops new skills through participation in internal or external continuing education programs as appropriate
Other duties as assigned: Other duties maybe assigned as needed
Works together with IT department team on assigned projects
Require off-hours coverage rotation with other IT analysts
Serves on other health center committees as asked