Applications Support Analyst Senior

Advocate Health and Hospitals Corporation • Milwaukee, WI

1d • Remote

About The Position

The Applications Support Analyst Senior is responsible for identifying, mapping, measuring, analyzing, and improving clinical and business processes, as well as moderate to complex problems and requirements for assigned applications. This role involves performing current and future workflow analysis, developing test plans and scripts, conducting various types of testing, and facilitating process improvements for successful software transitions and system utilization. The analyst will also identify and implement opportunities for clinical application product development and technical improvements, translate user requirements into functional design specifications, and ensure accurate data maintenance. Additionally, this position serves as a resource for processes and issue resolution, mentors other application support staff, develops and maintains process documentation, and reviews data integrity to identify and resolve potential issues. Collaboration with information technology is key to ensure successful system improvements and monitoring for efficiency. The role also includes developing and delivering end-user training, assisting users with application functionality, evaluating training effectiveness, and consulting with providers and clinicians to resolve issues related to clinical equipment, applications, and functionality. Project management responsibilities include creating timelines and plans to ensure successful project completion within deadlines, and may involve coordinating the activities of other project team members.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Business Management.
• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported.
• Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training.
• Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database.
• Project management experience with ability to use project management software.
• Necessary analytical skills to make recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement.
• Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments.
• Strong organizational, communication, problem and issue resolution skills.
• Ability to gather and organize data.
• Advanced computer skills including experience in the Microsoft Office Suite or similar products and experience with large scale automated systems.

Nice To Haves

• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA) (for HIM/HB Support Analysts)
• Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC) (for PB Support Analysts)

Responsibilities

• Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s).
• Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices.
• Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions.
• Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Facilitates clinical/business practice processes which result in successful software transitions and system utilization.
• Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows.
• In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy.
• Ensures accurate data maintenance and reviews the technological impact of business requirements.
• Guides, advises and acts as a a resource regarding processes and issue resolution.
• Serves as a mentor to train and develop other application support staff as needed.
• Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Completes change and quality control documentation using department standards.
• Reviews data integrity and audits reports to proactively identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development.
• Collaborates with information technology to ensure that system improvements are successfully implemented and monitored to increase efficiency.
• Performs data analysis to support data requirements and initiatives.
• Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems.
• Assists users in using the full functionality of the application(s) and process flow.
• Evaluates training effectiveness, maintains and updates training curriculum as needed.
• Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to clinical equipment, applications, and functionality.
• Provides direction on complex or ambiguous application issues.
• Creates project timelines and develops plans to ensure projects are completed successfully within deadlines.
• May coordinate the activities of other members of the project team.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior