Applications Specialist

SALT Dental Partners•UNAVAILABLE, UNAVAILABLE

9d•Onsite

About The Position

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care.

Requirements

3+ years of experience in application training or healthcare IT support, preferably in dental or multi-site environments.
Hands-on experience with PMS platforms (Denticon, Cloud 9, DSN Cloud) or similar systems.
Strong understanding of dental operations and revenue cycle workflows.
Excellent communication, presentation, and instructional design skills.
Ability to travel extensively for training and go-live support.
Knowledge of security and compliance standards (HIPAA, SOC 2, HITRUST).
Detail orientated and comfortable working a fast-paced office environment.
Excellent oral communication and strong interpersonal skills.
Desire and ability to learn new skills and be a team player.
Ability to act with integrity, professionalism, and confidentiality.

Responsibilities

Design and deliver role-based training programs for PMS and ancillary applications (imaging, patient engagement, clearinghouses, payment systems).
Create training materials, including SOPs, quick reference guides, videos, and e-learning modules.
Conduct on-site and virtual training sessions for new implementations, upgrades, and optimization initiatives.
Develop, implement, and maintain practice management systems across multiple locations, overseeing key setup functions such as creating and managing user profiles and permissions, updating system configurations, maintaining documents and note macros, and ensuring overall system integrity and regulatory compliance.
Provide hands-on support during go-lives, ensuring smooth transitions and user confidence.
Serve as a resource for troubleshooting and reinforcing best practices post-implementation.
Collaborate with Operations and Clinical teams to ensure training aligns with standardized workflows for scheduling, billing, and clinical documentation.
Promote adoption of organizational templates, fee schedules, and security protocols.
Support change management initiatives by communicating system updates and enhancements clearly to end-users.
Gather feedback from trainees and stakeholders to continuously improve training programs.
Maintain an up-to-date knowledge base of training materials and FAQs.
Ensure documentation reflects current system configurations and organizational standards.