Applications Specialist, Tube and Wire Forming Products

BLM GROUP•Novi, MI

11d•Onsite

About The Position

BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others! Job Title: Applications Specialist, Tube and Wire Forming Products Department: Sales/Marketing FLSA Status: Non-Exempt Summary Under direct supervision of the Applications Manager, Lasertube, Press Brake and Flat Sheet, the Applications Specialist analyzes the customer’s application requirements and selects the equipment that would best fit their needs. Serve as a resource on technical expertise to his/her application within the department. Conduct demonstrations, applications tests on behalf of customers for Tube & Wire Forming applications. Provides advanced technical support to sales team members and the Applications Engineer. Makes decisions that influence the flow of work through other departments. Essential Functions The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

Requirements

Associate’s degree in a Technical field. Prior experience or equivalent military training may be substituted for a degree.
At least two years of tube bender experience across multiple applications including tube bender setup, tube bender service, tube bender maintenance, or CNC tube bender part programming.
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
Thorough understanding of CAD/CAM software and how they apply to specific machine and part applications
Thorough understanding of Tube and Wire Forming tool designs and how they apply to specific machine and part applications
Thorough knowledge and understanding of statistical evaluations
Thorough knowledge and understanding of robotic cell integration
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Able to effectively use the Internet
Highly organized
Excellent verbal and written communication skills and must be able to help advise others within the department with respect to technical matters
Must be able to work effectively with minimal supervision
Must have excellent time management skills
Able to effectively work with all levels of team members and all types of customer personalities

Responsibilities

Establish oneself as a subject matter expert in their related field, and be able to provide technical expertise to Applications Engineer, Product Managers, and any other team members as needed.
Conduct tooling setup on Solutions Center Tube & Wire Forming machines.
Run sample parts per request of sales team members.
Provide technical expertise to other departments and teams within the Company to aid with project specifications and completion.
Development of Sales Tools for new features or machines.
Conduct customer software/machine demonstrations at the BLM GROUP USA facility (Solution Center) in Novi, MI and customer facilities.
Conduct training for customers at the Solution Center and customer facilities, including any issues encountered during facility visits.
Troubleshoot and correct customer applications issues as needed by management, either at the Solution Center or customer facilities.
Perform run-off acceptance tests, either at the BLM GROUP facility in Novi, MI or travel to the customer site as needed.
Development of Tube and Wire Forming Products machine/software demonstration parts/strategy.
Provide machine and software presentations at trade shows and other events as needed.
Maintain quality condition of Tube & Wire Forming machines.
Perform time studies and feasibility requests as needed.
Supports the Applications Engineer and Product Managers by providing advanced technical counsel and solutions to the customer’s specific technical issue.
Maintains a positive rapport, professional appearance, and business relationships with customers by providing outstanding customer service.
Travel to Italy 1-2 times per year to have continual training in software and hardware of BLM GROUP products.
Travel up to 50% as needed by management.
Commitment to this position for a timeframe of 3 - 5 years.
Overtime as necessary to complete workload as needed by management.
Other duties as assigned by management.