Applications Service Engineer (Field Based)

Mycronic USA • ,

4d • $75,000 - $90,000

About The Position

Mycronic is seeking an experienced Applications Service Engineer to join its Global Technologies division in the Die Bonding business line. The role provides remote and on-site technical support to customers throughout the United States, Canada, and Mexico. It combines technical expertise, analytical problem-solving, and customer service to address equipment repairs, process challenges, installations, and equipment optimization. The engineer serves as a technical resource for customers by diagnosing and troubleshooting equipment issues remotely, providing on-site support when needed, and assisting with installations and related technical activities.

The position supports Mycronic's die bonding systems used in microelectronics and optoelectronics. Customers operate in sectors including data centers, aerospace and defense, medical, microwave and RF, and 5G wireless. The role requires frequent travel to customer sites across the United States, Canada, and Mexico.

Requirements

• Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline.
• Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment.
• Strong analytical and problem-solving capabilities, including the ability to diagnose, troubleshoot, and resolve complex technical issues.
• Excellent verbal and written communication skills and the ability to communicate technical information effectively to customers, colleagues, and cross-functional teams.
• Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements.

Nice To Haves

• 3–5 years of professional experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing equipment is strongly preferred.
• Experience with root cause analysis and developing and implementing effective corrective actions is preferred.

Responsibilities

• Perform equipment repairs, installations, and maintenance at customer facilities.
• Install and implement hardware and software upgrades to support equipment performance and functionality.
• Provide timely technical support to customers by phone and email, addressing service-related questions and concerns.
• Diagnose and troubleshoot equipment and process issues, identify root causes, and communicate findings and performance feedback to the factory.
• Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment.
• Support other members of the Field Applications Service team on technical projects, service activities, and assigned customer needs.
• Collaborate with the Applications and Testing Group on equipment testing, troubleshooting, and technical initiatives.
• Partner with Sales colleagues by providing technical information, responding to customer inquiries, and participating in customer visits as needed.
• Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends.
• Represent and promote company products and services professionally and in accordance with established training and guidelines.
• Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities.
• Perform additional duties and responsibilities as assigned to support business objectives.

Benefits

• Competitive base salary range of $75,000 to $90,000 annually.
• Participation in an annual short-term incentive (bonus) program.
• Blue Cross Blue Shield medical plans, with dental and vision options.
• Employer-paid life insurance and short-term and long-term disability coverage.
• Optional supplemental insurance and lifestyle benefits.
• 401(k) savings program with a 5% company match.
• Tuition reimbursement for advanced degrees, professional certifications, and targeted executive development.
• 12 paid annual company holidays, plus vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree