Applications Scientist

Danaher Corporation • Boulder, CO

3d • Onsite

About The Position

This position is part of the Scientific Applications Support Department located in Coralville, Iowa, Raleigh, NC, or Boulder, CO and will be onsite. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things! In this role, you will have the opportunity to: Communicate with and support customers, in a timely manner, to provide pre- and post-sales technical support for a growing product offering Answer customer inquiries received by phone, email, and chat and document all customer interactions in IDT’s Customer Relationship Management (CRM) database Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases Support the complaint triage and investigation process and assists with complaint resolution by determining the cause of the problem, selecting, and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction Handle the intake and completion of custom design requests

Requirements

• Bachelor’s degree in life sciences (Biology, Molecular Biology, Chemistry, Biochemistry, etc.) or related scientific field
• 3+ years of experience with genomics applications in an industry or academic research laboratory environment
• Demonstrated ability to analyze data, identify key issues, and solve problems using critical thinking skills
• Excellent communications skills

Nice To Haves

• Advanced Degree (Master’s or Ph.D.) in a relevant scientific discipline (biology, biochemistry, molecular biology)
• Previous experience in a customer-facing role

Responsibilities

• Communicate with and support customers, in a timely manner, to provide pre- and post-sales technical support for a growing product offering
• Answer customer inquiries received by phone, email, and chat and document all customer interactions in IDT’s Customer Relationship Management (CRM) database
• Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases
• Support the complaint triage and investigation process and assists with complaint resolution by determining the cause of the problem, selecting, and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction
• Handle the intake and completion of custom design requests

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level