Applications Scientist

Danaher • Coralville, IA

1d • Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all. Learn about the Danaher Business System which makes everything possible. This position is part of the Scientific Applications Support Department located in Coralville, Iowa, Raleigh, NC, or Boulder, CO and will be onsite. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things! We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Requirements

• Bachelor’s degree in life sciences (Biology, Molecular Biology, Chemistry, Biochemistry, etc.) or related scientific field
• 3+ years of experience with genomics applications in an industry or academic research laboratory environment
• Demonstrated ability to analyze data, identify key issues, and solve problems using critical thinking skills
• Excellent communications skills

Nice To Haves

• Advanced Degree (Master’s or Ph.D.) in a relevant scientific discipline (biology, biochemistry, molecular biology)
• Previous experience in a customer-facing role

Responsibilities

• Communicate with and support customers, in a timely manner, to provide pre- and post-sales technical support for a growing product offering
• Answer customer inquiries received by phone, email, and chat and document all customer interactions in IDT’s Customer Relationship Management (CRM) database
• Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases
• Support the complaint triage and investigation process and assists with complaint resolution by determining the cause of the problem, selecting, and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction
• Handle the intake and completion of custom design requests

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level