Applications Improvement Analyst

Piedmont HealthCare PA•Statesville, NC

2d•Onsite

About The Position

The Applications Improvement Analyst is a member of the EMR/Applications team, responsible for the implementation, maintenance, training, and other content/build-related tasks in support of one or more clinical applications. This team member will assist in providing first-level technical support to organizational entities regarding the EMR and other clinical applications, as well as prepare and maintain appropriate documentation. They will implement modifications to existing applications and/or user workflows to effectively accomplish desired organizational objectives. The analyst also provides necessary training and on-site support to end users regarding the use of clinical applications. Analysts may also make recommendations regarding areas of potential improvement in the operations of end users concerning clinical applications to meet organizational goals and quality measures. The analyst may also work closely with the Directors of Operations to quickly implement any new processes and communicate operational changes to the various departments impacted by recommended changes.

Requirements

High School diploma or GED, associate’s degree preferred
In exchange for associate’s degree, 1-2 years of medical office experience.
A minimum of 3 years of health care experience.
Self-motivated, dependable, strong work ethic with a desire to learn.
Strong oral and written communication skills.
Strong time and project management skills.
Ability to prepare written and graphic reports and provide oral presentations as necessary.
Ability to work effectively in a multi-faceted, time-critical work environment.
Ability to work effectively in a team environment.
Proficiency and experience with data processing and computer applications.
Knowledgeable in the various clinical and non-clinical workflows in a medical practice.
Familiarity with medical terminology and coding.
Fundamental knowledge of healthcare organization, operations, and processes.
Basic knowledge of system application implementation, enhancement, development and support methods and practices

Nice To Haves

Prefer 1 year of supervisory experience
Experience with eClinicalWorks EHR preferred

Responsibilities

Supports the implementations of applications and prepares the appropriate documentation.
Performs system testing and documentation for all phases of the application development life cycle.
Assists with the development of ongoing maintenance support procedures.
Attendance at off-site training and travel likely required.
Assist in the creation and testing of EHR system interfaces.
Contacts eClinicalWorks (eCW) for support when needed.
Communicates system changes to the end users and training staff.
Collaborates regularly with EHR system administrator to develop/modify system specifications.
Train organization employees and any other end user in the use and maintenance of the software.
Provide first-line support for end users both on-site and after-hours.
Work with PHC physicians to develop and maintain documentation templates.
Establish and maintain regular communications with user community.
Investigate and provide solutions to reported issues; i.e. helpdesk tickets and customer support.
Maintain detailed and accurate documentation for systems/procedures for which you are responsible.
Provides on-call support as scheduled.
Work with analytics products to identify and report areas of workflow or compliance improvement.
Assist/ lead improvement initiatives that will result in measurable outcomes while creating revenue enhancements, cost reductions, and operational improvements i.e. note utilization, order entry etc.