Applications Analyst

Credit Union 1 Alaska•Anchorage, AK

6h•Hybrid

About The Position

The Application Analyst supports the daily operations of assigned business applications. Typically serves as the first line of support for end-users: providing training, troubleshooting, and support for internal customers. This position frequently initiates vendor support cases and facilitates ticket escalation with other technical resources and third-party vendors. Also creates and maintains documentation needed for the technical support of applications and follows established standards for risk mitigation, documentation, technical controls, and access controls. If you're passionate about technology, driven by care, thrive in a team-oriented environment, and want to help ensure CU1's core systems effectively support our team and members, we encourage you to apply!

Requirements

At least 3 years of experience in a technical, IT role.
Possess a good understanding of the business processes as they relate to their technical responsibilities.
Good communication and interpersonal skills.
Excellent technical, analytical and problem-solving skills and demonstrate proven technical experience with delivering on technical implementations.
Demonstrate ability to work effectively in a fast-paced, dynamic environment.
Applicants must be legally authorized to work in the United States without restriction.

Nice To Haves

Associates or Bachelor’s degree in Computer Science, Software Engineering, or related field; equivalent technical experience in the industry will be considered in lieu of degree.
Technical experience in a financial institution.
Strong understanding of configuring logical workflows and processes within an application.
Experience with technical and software development methodologies (Agile, Scrum) and project management tools.
Strong understanding of financial institution business practices that are driven by the Symitar Core’s functionality.
If placed on the Core Applications Team, proficiency with programming languages such as Python, C#, or similar and development standards and best practices.

Responsibilities

Provide daily operational support and troubleshooting of assigned applications.
Document, analyze, triage, resolve or escalate reported issues and follow through on resolving those issues to deliver a superior customer experience.
Participate in user acceptance testing and assist in validating system changes.
Document and maintain system processes, business workflows, and user guides.
Assist in the creation of IT knowledge base articles and internal training materials.
Update documentation as changes to application functionality or process occur.
Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1’s mission statement and core values.
Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy of compliance with the Office of Foreign Assets Control (OFAC) laws and regulations.
Meets the current standards as established for the department or branch in the completion of all assigned duties.
Perform other duties as assigned.