Applications Implementation Engineer II

Neovia Logistics Services•Coppell, TX

23h•$110,000 - $120,400

About The Position

The Applications Implementation Engineer II serves as a system subject matter expert, providing technical application insight and thought leadership for solution design and best practices. The role guides system users and stakeholders and reviews and validates service partners’ solution designs, timelines, and estimates. Working with business and technology leadership, this position supports a consistent, enterprise-wide, customer-centric approach to application implementation that advances company strategy and organizational goals. The engineer configures systems, works with application support teams to identify root causes and resolve issues, and supports user training and system testing. Success in the role requires extensive experience with WMS and WCS/LMS integration, an understanding of 3PL warehouse operations and logistics, and strong communication, problem-solving, and project management skills. The position supports implementations and application transitions or transformations at Neovia, including launching WMS quickly at small- to medium-sized customer sites. Domestic and international travel to warehouse and office locations may be required for up to 50% of working time, including overnight travel.

Requirements

Bachelor’s degree in computer science or business, or an equivalent combination of related education, certification, and experience.
At least 5 years of experience working on new site launches or system implementation projects in the logistics or supply chain industry.
At least 3 years of experience managing large, cross-functional IT projects, including at least 2 years in WMS and/or TMS implementations within the logistics or supply chain industry.
Technical proficiency in WMS software and/or related technologies.
Supply chain and contract logistics experience, as well as business experience and knowledge.
Ability to perform in a fast-paced, deadline-driven environment, manage multiple projects at once, and maintain quality and service levels.
Customer-focused and focused on on-time delivery.
Strong analytical skills; ability to work independently; exceptional interpersonal and organizational skills; and attention to detail.
Excellent written, verbal, and presentation skills, with the ability to adapt communication to the audience.
Ability to explain complex issues and solutions in an understandable and actionable manner to different audiences.
Ability to establish productive working relationships and partnerships with teams across the organization.
Ability to operate and influence at a strategic level while maintaining composure and professionalism.
Ability to maintain the confidentiality of extremely sensitive data.
Ability and willingness to travel to domestic and international warehouse and office locations for up to 50% of working time.

Responsibilities

Define business requirements and specifications for WMS software projects.
Help drive implementation and configuration of WMS solutions with partners to meet customer needs and expectations and operational and implementation KPIs.
Optimize warehouse productivity, space utilization, and employee engagement using WMS, LMS, and WCS functionalities.
Coordinate software testing, training, and maintenance for new and existing customers.
Collaborate with cross-functional teams and outside partners to integrate WMS with other systems and processes.
Assist with troubleshooting and resolving issues related to WMS software and functionality.
Hold implementation partners and vendors accountable for delivery.
Assist with developing and defining a quick implementation template and lead rapid WMS launches for small- to medium-sized customer sites.
Document and update standard operating procedures and best practices.
Provide application support and guidance to WMS users and stakeholders.
Drive adoption of AI and ML through IT partnership and collaboration.
Support application transition and transformation at Neovia.
Perform other responsibilities as assigned, including overnight and international travel.