Applications Engineer, Southeast

CNC SOFTWARE LLC • Remote - USA, US,

4d • Remote

About The Position

The Applications Engineer I at Mastercam plays a pivotal role in bridging the gap between technology and customer success. This position is responsible for providing technical expertise, training, and support to Mastercam’s customers, channel partners, and internal teams. As an expert in CAD/CAM software and manufacturing processes, the Application Engineer ensures customers maximize the value of Mastercam products while addressing technical challenges and delivering innovative solutions. The Applications Engineer role may be aligned globally or regionally based on business needs. Must be located in the Southeastern US, with a strong preference for candidates based in AL.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
• 1 - 3 years of experience in CAD/CAM programming, manufacturing, or application engineering.
• Proficiency in Mastercam and familiarity with other CAD/CAM tools.
• Hands-on experience with Mastercam or similar CAD/CAM software is required.
• Understanding of manufacturing processes, including milling, turning, and multi-axis machining.
• Familiarity with CRM tools (e.g., Salesforce, NetSuite).
• Excellent problem-solving and analytical skills.
• Strong communication and presentation abilities to explain complex technical concepts clearly.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25%, including customer site visits and trade shows and international events.

Nice To Haves

• Knowledge of CNC programming, machining processes, and tooling.
• Experience with simulation software and post-processor customization.

Responsibilities

• Provide support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
• Serve as a technical resource for customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
• Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.
• Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
• Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.
• Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
• Develop custom toolpaths, templates, and macros to meet specific customer requirements.
• Share best practices and innovative approaches within the Mastercam user community.
• Maintain detailed records of customer interactions, technical solutions, and best practices.
• Create knowledge base articles and technical documentation to support Mastercam users.
• Provide regular reports to management on customer trends, technical challenges, and areas for improvement.
• Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
• Develop and update technical training materials, user guides, and tutorials.
• Conduct hands-on demonstrations to showcase product features and applications.

Benefits

• Equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level