Applications Engineer - Data Centers

Generac Power Systems•Waukesha, WI

7d•Onsite

About The Position

The Application Engineer is the primary technical resource supporting the internal/external Data Center field sales force, and is responsible for actively driving and managing the technology evaluation stage early in the sales process. Working in conjunction with the sales team as the key technical advisor and solution advocate, the Application Engineer must be able to identify and provide reliable solutions as per the customer requirements. The Application Engineer will own the customer bidding process and must be able to establish and maintain strong relationships throughout the sales cycle involving customers, specifying engineers, distribution partners, internal/external resources, and vendors.

Requirements

Bachelor’s degree in Engineering
5+ years’ experience working in an Engineering role
Experience reading architectural, mechanical and electrical blueprints with a solid understanding of basic electrical and mechanical control systems
Experience with and understanding of network communications technology (Internet, Intranet, VPN, TCP/IP, Ethernet, etc.)
Proficient with industrial standards, UL, NEC, ASME, IEC, NEMA; Familiar with Data Center design standards like Uptime Institute
Ability to travel up to 25%

Nice To Haves

Electrical Engineering degree
Customer Service or Sales Support experience
Experience creating online diagrams, wiring diagrams, and work instructions
Application Programming Experience
Project management experience

Responsibilities

Develop technical and commercial solutions to support the Data Center sales team.
Gather field requirements from customers.
Listen, understand and convey customer requirements.
Prepare, coordinate and respond to functional and technical elements of customer RFQs.
Create online diagrams, wiring diagrams, and work instructions for MV & LV switchgear, motor control centers, and power distribution centers (PDC).
Provide technical support for the integration of Generac products with other Data Center equipment (Building Management, UPS, Transfer Switch/Switchgear, Energy Management, and Utility protection relays).
Present technical solutions and options to external customers.
Maintain professional business relationships within target accounts.
Identify customer's needs and sales opportunities to help future growth.
Interface with internal product management and external equipment suppliers.
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Provide status of ongoing projects and future projects.
Assist product management in the development of new product roadmaps.
Partner with both internal and external suppliers to design and specify complete solutions.
Perform technical/ product training for sales people, estimators, and engineers.
Articulate technology and product positioning to both business and technical users.
Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases.
Other duties as assigned.