The Carter Center: Applications Engineer, IT Applications and Data

Emory University•Atlanta, GA

11d•Hybrid

About The Position

The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in Atlanta, GA, by former U.S. President Jimmy Carter and his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in more than 80 countries by waging peace, fighting disease, and building hope. The Carter Center is guided by a fundamental commitment to human rights and the alleviation of human suffering. It seeks to prevent and resolve conflicts, enhance freedom and democracy, and improve health. The Carter Center collaborates with other organizations, public and private, in carrying out its mission around the world. Current information about the Center’s many programs and activities are available at The Carter Center. SUMMARY: The Applications Engineer helps design, develop, integrate, deploy, support, and improve The Carter Center's application and digital technology environment. Working with IT staff, Carter Center Program teams, and technology partners, this position will gather and document requirements, create prototypes and mockups, implement solutions, test and troubleshoot, document changes, and deploy applications and automations. The role is intentionally platform-flexible and may work across low-code/no-code platforms, traditional software development, cloud services, websites, APIs, databases, and other technologies as business needs evolve. The position will also evaluate and responsibly apply artificial intelligence (AI), automation, and modern software delivery practices to improve efficiency, reliability, security, and user experience. Due to travel locations, Hostile Environment Awareness Training (HEAT) may be required.

Requirements

A bachelor's degree in computer science, information systems or related field and three years of technical applications or IT experience, OR an equivalent combination of education, training, and experience.

Nice To Haves

Experience developing, configuring, and supporting applications across multiple technology platforms and environments.
Capability with Microsoft Power Platform, Power Automate, Azure, Microsoft 365, SharePoint, Dynamics 365, or comparable platforms.
Expertise with web technologies such as HTML5, CSS3, JavaScript, responsive design, and modern web development practices.
Proficiency developing or maintaining WordPress sites, themes, plugins, and integrations.
Experience working with RESTful APIs and data formats such as JSON and XML.
Proficient understanding of Git and code versioning; experience with GitHub, Azure DevOps, or comparable source-control platforms.
Knowledge of CI/CD concepts and tools, including automated builds, testing, deployments, release management, and environment promotion.
Experience with workflow/process automation, scripting, and integration technologies.
History using or integrating AI/ML or generative AI capabilities into applications or business processes; understanding of responsible AI practices.
Knowledge of Azure or other cloud platforms, including hosted applications, services, identity/access, monitoring, and deployment.
Expertise with databases, SQL, reporting, queries, and data integration.
Understanding of PowerShell, Python, or other scripting/programming languages.
Familiarity with Linux and Windows server environments.
Experience with Microsoft Dynamics, GIS/mapping technologies, or comparable enterprise platforms is a plus.
History of working in Agile or other iterative software-development environments.
Strong problem-solving, analytical, communication, documentation, and customer-service skills.
Ability to learn new technologies quickly and select practical solutions based on business requirements rather than allegiance to a particular platform or technology.

Responsibilities

Designs, develops, configures, tests, documents, deploys, and supports applications and digital solutions using the most appropriate technology for the business need.
Works across multiple platforms and technology stacks; evaluates new tools and approaches rather than relying on a single development platform.
Develops and consumes RESTful APIs and integrate applications, data sources, and third-party services.
Translates business requirements and user needs into maintainable, secure, accessible, and user-friendly solutions.
Develops and maintains workflow, business-process, and task automation using low-code/no-code tools, scripting, APIs, and traditional development as appropriate.
Identifies opportunities to eliminate repetitive work, improves data quality, streamline approvals, and increases operational efficiency.
Monitors, troubleshoots, and continuously improves automated processes and integrations.
Evaluates and applies appropriate AI capabilities, including generative AI, intelligent automation, and AI-enabled services, to support organizational goals.
Prototypes AI-enabled solutions and integrations while considering accuracy, privacy, security, accessibility, data governance, and responsible use.
Stays current with rapidly evolving AI and application-development capabilities and recommend practical opportunities for adoption.
Supports modern application delivery practices, including source control, branching strategies, automated builds, testing, release management, and CI/CD pipelines.
Use Git-based version control and cloud development/deployment services to promote consistent, repeatable, and auditable releases across development, test, and production environments.
Assists with configuration management, deployment automation, monitoring, logging, and troubleshooting across cloud and hosted environments.
Remains current on WordPress, Microsoft 365, SharePoint, Power Platform, and other organizational platforms as capabilities evolve; administer and support applications and services as assigned.
Assists with settings, user access, subscriptions, environments, and site/application administration.
Understands application-owner and user pain points, troubleshoots issues, documents requirements and change requests, and provides responsive support.
Performs WordPress website management, including updates, backups, security monitoring, performance support, and troubleshooting.
Maintains servers, plugins, themes, and versions as appropriate; collaborate with internal teams and third-party vendors to maintain availability, security, and performance.
Helps formulate responsive designs and translate approved designs into working themes, plugins, and web experiences.
Collaborates with IT staff, Program teams, business stakeholders, and vendors throughout the application lifecycle.
Documents requirements, architecture/configuration decisions, code and deployment processes, changes, support issues, and operational procedures.
Assists with training on Microsoft 365, SharePoint, WordPress, Power Platform, automation, and other applications; may assist with training global staff.
Ensures compliance with all organizational policies and procedures.
Coordinates efficient office procedures in support of program activities.
Maintains professional growth and development of self by identifying educational/training programs, professional organizations, activities, and resources to maintain knowledge of national trends and to promote leading edge expertise.
Performs other related duties as required.