Applications Engineer

Flow Control Group•South Burlington, VT

10d•Onsite

About The Position

Instrumart is a leading supplier of industrial instrumentation and process control equipment, helping customers measure, monitor, and control critical processes with confidence. We specialize in a broad range of instrumentation, including flow, level, pressure, temperature, analytical, data acquisition, and automation technologies. Backed by experienced application engineers and a wide selection of industry-leading products, Instrumart provides expert technical guidance and solutions for customers across diverse industrial markets. Instrumart is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Requirements

Strong technical skills and business acumen
Excellent time and workload management skills
Customer service-oriented
Strong critical-thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to quickly and efficiently learn new product technologies
Demonstrated initiative and ability to work both independently and as part of a team
Strong attention to detail
Excellent verbal and written communication skills
Associate’s degree in Mechanical, Electrical, or General Engineering required

Nice To Haves

Bachelor’s degree preferred
Previous sales and product support experience, along with product management experience, preferred

Responsibilities

Provide sales and service support to incoming leads by phone, through our website, and via our online chat platform
Work with customers to strategize solutions for their application challenges through engineering analysis, and provide application quotations and post-sale product support
Collaborate with supporting departments to ensure accurate pricing, purchasing, and service for customers
Review cost accounting on sales orders to ensure profitability on each transaction
Serve as the liaison between Instrumart and our vendors for sales, service, discount structures, and pricing
Work with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricing
Assist the shipping department with the pulling and verification of parts on sales orders and incoming shipments
Test and verify products received from vendors and customers
Occasionally perform production, calibration, and modification of existing components to meet application demands