Applications Engineer - Data Centers

Baltimore Aircoil Company

64d•Hybrid

About The Position

The Applications Engineer - Data Centers is responsible for providing timely and knowledgeable technical solutions as well as accurate and profitable product customization, selections, and quotes to BAC representatives and customers. This position reports to the Technical Manager – Data Centers and provides technical applications support and customized quotes to BAC representatives and customers in the Americas region through oral and written communication, in a timely and accurate fashion. This position will have interaction with all levels of Corporate Headquarters and the North American manufacturing plants.

Requirements

Bachelor of Science Degree in Engineering
Strong mechanical and technical aptitude in order to develop an in-depth knowledge of BAC’s extensive product portfolio.
Experience with commercial/industrial HVAC systems
Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, attention to detail, and effective interpersonal and presentation skills
Proficient in the use of office software programs including Word, Excel, PowerPoint, Access, CPQ programs.
Strong team player orientation required to provide customer satisfaction in a dynamic environment, with a customer-focused (internal and external), “can-do”, professional demeanor, and sense of urgency
Ability to resolve complex problems accurately and in a timely manner

Nice To Haves

Data center or mission‑critical facility experience strongly preferred.

Responsibilities

Provide BAC customers & representatives with equipment selections, competitive product strategy, budgetary pricing, and systems knowledge
Provide technical applications support and customization quotes to BAC Representatives through oral and written communication in a timely and accurate fashion
Assist Warranty Services and customers in troubleshooting problems with installed equipment
Interact with all departments at BAC (Marketing, Customer Service, Manufacturing, Engineering, Warranty Services, Sales, Credit) to support quotations and orders
Organize data and tools to improve the product applications process – Work with Engineering and Customer Service to improve order flow and processing of product customizations
Prepare and present technical presentations and training to department team members, or sales representatives, as required
Occasional travel to plants, representative offices or job sites visits to inspect installations, gather competitive information and give technical presentations to customers