Applications Engineer 3
About The Position
The Core Applications Engineering team is seeking an Applications Engineer 3 to manage large-scale automation projects, provide technical consultation, and lead proposal development. This role involves collaborating with sales and cross-functional teams, mentoring junior engineers, and ensuring customer satisfaction throughout the project lifecycle. The Client Experience Management (CXM) aspect includes managing pre-sale activities like proposal generation and technical support, as well as post-sale responsibilities such as leading client meetings, managing change orders, and ensuring project delivery. The goal is to provide a seamless client experience from initial engagement through post-delivery follow-up, while also identifying opportunities for account expansion.
Requirements
- Bachelor’s degree in Engineering
- 5+ years in applications engineering, project management, or proposal writing in custom automation or engineered solutions.
- In-depth knowledge of automation systems in the Medical & Life Sciences sectors.
- Proven track record managing complex technical projects from concept to delivery.
- Proficiency in SolidWorks 3D Solid Modeling and capital equipment cost estimation.
- Experience managing pre- and post-sale customer relationships, including change orders, scope tracking, and MBR/QBR delivery.
- Proficiency in Microsoft Office Suite and PandaDoc or equivalent platforms.
- Exceptional interpersonal and communication skills; ability to present technical information to both customers and internal teams.
- Excellent problem-solving, analytical, and negotiation skills.
- Strong organizational and time management abilities.
- Leadership qualities with experience mentoring junior staff.
Responsibilities
- Manage large-scale automation projects ensuring timely delivery, technical accuracy, and customer satisfaction.
- Provide expert-level support for complex customer challenges; develop innovative concepts to meet technical and commercial requirements.
- Lead creation of ROM, Budgetary, and Firm Fixed Price proposals with detailed technical concepts, cost estimates, and risk assessments.
- Manage PandaDoc changes and meet SLA/TAT requirements.
- Partner with sales to identify and qualify opportunities; attend customer meetings to gather requirements and assess project fit.
- Present solutions to customers, highlight Ascential’s value propositions, and manage feedback.
- Collaborate with engineering and manufacturing to ensure proposal feasibility; liaise between internal technical teams and customers.
- Guide junior applications engineers and ensure consistency in work quality.
- Generate and manage proposals from scope definition through delivery.
- Provide technical support including customer and internal site visits.
- Ensure a clear, well-defined scope of work with every proposal.
- Act as gatekeeper for internal Ascential staff client engagements.
- Lead MBRs, QBRs, status updates, and milestone check-ins.
- Manage change orders—issue PD notices and confirm PO receipt.
- Escalate project issues to internal teams; ensure timely resolution.
- Work alongside project execution teams for on-time, on-budget delivery.
- Conduct 30- and 90-day post-delivery check-ins (service, OEE, new work).
- Track scope changes and ensure proper revenue capture.
- Prospect for expansion opportunities within assigned accounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
