Applications Development Analyst

Frontall USA•Tallahassee, FL

16h•Hybrid

About The Position

The Applications Development Analyst will support AHCA's IT operations by designing, developing, and maintaining enterprise applications, with a strong focus on ServiceNow solutions. This is a full-time role primarily based onsite in Tallahassee, Florida, with some flexibility for remote work. The position involves working closely with IT teams, project managers, and business stakeholders to deliver scalable, secure, and efficient technical solutions aligned with agency standards and methodologies.

Requirements

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) + 5 years of professional experience in application development
Extensive experience with ServiceNow architecture, ITSM, SPM, ITOM, and Integration Hub
Strong expertise in developing and implementing ServiceNow solutions
Experience with .NET frameworks, C#, SQL Server, and OAuth 2.0
Familiarity with tools such as Azure DevOps and Kendo UI
Knowledge of JavaScript and enterprise integrations (e.g. Active Directory, Azure AD)
Strong communication and stakeholder engagement skills
Problem-solving and analytical thinking abilities
Ability to work collaboratively in team environments
Leadership, adaptability, and decision-making capabilities
Strong customer service orientation and professionalism

Nice To Haves

ServiceNow Certified System Administrator
ITIL (Information Technology Infrastructure Library) knowledge

Responsibilities

Architect, develop, and configure ServiceNow solutions aligned with business requirements
Replicate and enhance ITSM (IT Service Management) functionalities and custom automations
Build and maintain customer portals, service catalogs, and online forms
Integrate ServiceNow with systems such as Active Directory, Okta, and Jira
Collaborate with IT teams and project managers to deliver technical solutions
Troubleshoot and resolve ServiceNow platform issues and business needs
Develop, test, and implement new functionalities and enhancements
Analyze complex business processes and recommend improvements using best practices
Provide status updates and documentation in compliance with agency standards
Design, develop, maintain, and support software applications
Execute software test plans and ensure quality assurance
Provide development estimates and participate in continuous process improvements