Applications Analyst I

Mass General Brigham•Boston, MA

2d•$62,837 - $89,762•Hybrid

About The Position

Working in the Alzheimer’s Clinical and Translational Research Unit (ACTRU) and under the supervision of the Principal Investigators and Senior Program Manager, the Applications Analyst is responsible for the deployment, maintenance, troubleshooting, compliance monitoring, and optimization of multiple clinical research data collection platforms, databases, mobile applications, and connected devices used in clinical research and digital health programs. This role serves as the primary technical resource for study databases, mobile application infrastructure, cloud environments, and data integration processes, ensuring high-quality, secure, and compliant data collection across research initiatives. The ideal candidate combines strong database administration skills with experience supporting mobile technologies, cloud-based systems, data pipelines, scripting, and technical troubleshooting. This position receives additional supervision from the Director of Data Analytics and will work collaboratively with ACTRU research staff to support day-to-day digital health operations. Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users.

Requirements

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Related IT experience, ideally in healthcare IT environment 0-1 year required
Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
Ability to document workflows and business processes.
Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
Problem-solving skills.
Knowledge of Microsoft Office 365 and other popular office productivity solutions.
If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Nice To Haves

Experience combining strong database administration skills with experience supporting mobile technologies, cloud-based systems, data pipelines, scripting, and technical troubleshooting.

Responsibilities

Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
Assists with the development and execution of testing plans and other software quality assurance tasks.
Trains end users on the operation of software applications.
Assists with the development of end-user documentation.
Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.
Provides high-quality, customer-focused services.
Runs reports and performs other tasks associated with the ongoing operation of the software environment.