Applications Analyst - Epic Willow (Salaried, Full time)

Washington Regional Medical System•Fayetteville, AR

5d•Hybrid

About The Position

The Applications Analyst – Epic Willow reports to the Assistant Manager, Epic Applications. This position is responsible for advanced support, troubleshooting, maintenance, design, build, testing, implementation, and optimization of Epic Willow and related pharmacy applications. The role partners with pharmacy leadership, pharmacists, physicians, nursing, clinical informatics, revenue cycle, supply chain, information services, and Epic/vendor stakeholders to support safe, efficient, compliant, and patient-centered medication management across inpatient and ambulatory settings. Key areas of responsibility include medication records and formularies, ordering and verification, dispensing, inventory, clinical decision support, charging, interfaces, pharmacy automation, medication administration dependencies, application reliability, and cross-application integration.

Requirements

Bachelor’s degree or clinical license, preferred.
Epic Willow Inpatient and/or Epic Willow Ambulatory certification required.
Four to six years of clinical, pharmacy, operational, or healthcare applications experience as an applications analyst supporting multiple modules or applications, with direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred.
Experience supporting Epic Willow workflows is preferred, including medication records and formularies, order verification, dispensing, inventory, charging, clinical decision support, pharmacy automation, medication administration dependencies, interfaces, and reporting.
Strong knowledge of medication-use processes, pharmacy operations, application dependencies, testing methodologies, integration workflows, change control, and coordination with pharmacy, clinical, revenue cycle, supply chain, technology, interface, data, reporting, and operational teams is required.

Nice To Haves

Additional Epic certification or proficiency in Willow Inventory, Beacon, Orders, Bridges, or related integrated applications preferred.
Pharmacy licensure or certification is preferred when applicable to the candidate’s background.

Responsibilities

Maintain advanced knowledge of Epic Willow functionality, including medication records, formularies, order and verification workflows, dispensing, inventory, pharmacy queues, clinical decision support, charging, medication administration dependencies, application interfaces, pharmacy automation, and downstream impacts across the enterprise
Lead pharmacy, clinical, operational, revenue cycle, supply chain, internal information services, and Epic/vendor partners in developing Epic Willow enhancements, optimization initiatives, and workflow improvement projects
Oversee Epic Willow application design, build, configuration, maintenance, and validation to ensure functionality aligns with pharmacy operations, medication safety, clinical care, regulatory, revenue cycle, inventory, and end-user requirements
Perform complex analysis, build, implementation, and optimization of medication workflows supporting prescribing, verification, preparation, dispensing, administration, monitoring, charging, inventory management, and medication reconciliation
Configure and maintain medication records, formularies, NDC mappings, order questions, dispense logic, pharmacy queues, labels, clinical decision support, shortage substitutions, charging rules, and related pharmacy master files in accordance with approved governance and change-control processes
Meet regularly with pharmacy leaders, pharmacists, physicians, nursing, medication safety, clinical informatics, revenue cycle, supply chain, and operational teams to evaluate workflow concerns and identify opportunities to improve safety, efficiency, compliance, documentation integrity, and user experience
Lead coordinated testing for Epic Willow, including unit, regression, system, integrated, interface, pharmacy automation, medication ordering, verification, dispensing, administration, charging, inventory, reporting, and user acceptance testing
Serve as an application and workflow resource by translating medication management, pharmacy operational, clinical, regulatory, and business requirements into reliable system solutions
Coordinate Epic Willow interfaces and integrations with automated dispensing cabinets, dispensing and packaging systems, wholesaler and drug knowledge databases, barcode workflows, medication administration functionality, revenue cycle applications, and other connected systems
Provide mentorship for team members and assist with team member training, workflow education, and knowledge transfer, as needed
Ensure programs and services support applicable Joint Commission, CMS, controlled-substance, medication management, quality, Promoting Interoperability, and organizational governance requirements
Ensure the safeguarding of protected health information and appropriate access to medication and pharmacy data
Maintain accurate application documentation, build records, test scripts, workflow diagrams, issue resolutions, and support materials
Monitor help desk software for new tickets; troubleshoot complex pharmacy application issues; perform root-cause analysis; and document timely, sustainable resolutions
Lead Epic Willow projects, upgrades, enhancements, optimization efforts, go-live activities, testing, stabilization, and ongoing maintenance initiatives
Identify and lead opportunities to standardize and improve medication ordering, verification, dispensing, administration, inventory, charging, reporting, and pharmacy operational workflows through application optimization and process improvement
Adhere to all information services policies, procedures, application governance, change-management, and documentation standards
Participate in on-call support and lead incident response, medication-related issue resolution, and downtime procedures, as assigned