Application User Access Administrator

Empower AI Inc. • , DC

2d • Onsite

About The Position

Empower AI is seeking an Application User Access Administrator for an exciting opportunity at the Department of State. This role serves as the primary contact for all customer service events related to providing and maintaining access to the global customer IT environment and applications. The administrator will provide professional, high-quality Tier I/II application access support to the internal user community of approximately 40,000 users. Service events include incidents, problems, service (access) requests, and change requests, submitted through various channels including email, phone, instant message, agent chat, chatbot, Ticket Management System (Service Now), or automated event reporting. The role involves maintaining enterprise account management using Role-Based Access Control (RBAC) to ensure secure and managed access to all customer systems and equipment, and monitoring the customer’s Active Directory (AD) domain to provide authentication and authorization services for organizational units within the customer’s IT enterprise.

Requirements

• 3+ years of experience
• Associate's degree or equivalent experience
• Secret Security Clearance

Nice To Haves

• Comp TIA Sec+ Certification
• ITIL 4 Foundation Certification

Responsibilities

• Providing professional, high-quality Tier I/II application access support to the internal user community (~40K users).
• Handling service events including incidents, problems, service (access) requests, and change requests, submitted via email, phone, instant message, agent chat, chatbot (when available), Ticket Management System (currently Service Now), or automated event reporting.
• Maintaining enterprise account management utilizing Role-Based Access Control (RBAC) to ensure secure and managed access to all customer systems and equipment.
• Monitoring the customer’s AD domain to provide authentication and authorization services for organizational units in the customer’s IT enterprise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree