Application Trainer I - Req# 616
About The Position
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success. Inspiring you to become extraordinary in work and life. COCC is seeking a Training Specialist to develop and deliver engaging training programs for internal staff and financial institution clients. This is an excellent opportunity for someone with banking experience who enjoys presenting, educating, and translating technical concepts into user friendly training content.
Requirements
- Bachelor’s degree or equivalent work experience; banking experience required
- At least one year of experience designing and delivering creative training programs
- Ability to read, analyze, and interpret banking periodicals, professional journals, and technical procedures
- Strong verbal and written communication skills
- Excellent customer service and presentation skills
- Ability to demonstrate and explain concepts, procedures, and tasks to others
- Ability to analyze information and formulate recommendations
- Proficiency with system applications
- Ability to work with confidential customer and corporate information
- Ability to travel to client locations; this role can be up to 50-75% travel
Nice To Haves
- Experience with COCC Insight System or FISERV Platform (OSI) highly preferred
Responsibilities
- Develop and deliver training programs with supporting documentation and materials
- Provide onsite training programs for clients and assist clients in creating training programs for their staff
- Research and utilize training delivery tools and presentation technologies
- Create and maintain procedures, processes, and system manuals
- Translate technical concepts into user friendly training materials
- Learn new system features, upgrades, and product releases
- Build product knowledge and cross train in other applications
- Perform customer acceptance testing on new software releases
- Build and maintain testing environments and process transaction test sets
Benefits
- Hybrid schedules and ample paid time off supporting work/life balance and flexibility
- Customized training and onboarding to support you in your first year at COCC
- Robust employee development programs aligned with career pathing objectives
- Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets
- Generous PTO, benefits, and competitive compensation
- On-site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition reimbursement
- One on one career coaching
- DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
- Financial planning assistance with certified professionals
- Peer recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
