Application Engineer I
About The Position
This Applications Engineer position is based at the Florence plant and supports approximately $160M of standard/configured couplings applications work through customer-facing technical support, production management coordination, and quoting. The role is directly tied to customer satisfaction, serving as the primary technical liaison between customers and internal teams to resolve technical questions, coordinate production needs, and generate accurate quotes. This is a strong opportunity for an early-career engineer with 1-3 years of experience who is eager to learn, take ownership, and grow within the organization.
Requirements
- Bachelor's degree
- 1-3 years of relevant experience in an engineering, technical support, or customer-facing role.
- Proficiency with MS Office (Word, Excel, PowerPoint).
Nice To Haves
- Bachelor's degree in engineering (Mechanical, Industrial, or related field)
- Experience with quoting, pricing, or estimating processes.
- Familiarity with production scheduling or manufacturing operations.
- Prior customer service or account management experience.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
- Demonstrated eagerness to learn, grow, and take on increasing responsibility.
Responsibilities
- Serve as the primary technical point of contact for customers regarding product application, specifications, and support needs.
- Prepare and generate accurate, timely quotes for customer requests, coordinating with sales and production teams.
- Support production management activities to help ensure customer orders are fulfilled on time and to specification.
- Partner with production, quality, and sales teams to troubleshoot and resolve customer issues.
- Provide technical guidance to customers on proper product application and use.
- Monitor and manage the status of lead product accounts (approx. $20M), escalating issues as needed to keep projects on track.
- Build growing product, process, and industry knowledge to expand into broader technical support responsibilities over time.
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
