Application Support Engineer I

Ryder Supply Chain Solutions • Coral Gables, FL

1d • $50,000 - $60,000

About The Position

The Application Support Engineer I combines hands-on application support with engineering-focused troubleshooting across enterprise platforms. This entry-level role handles well-defined issues and tasks under guidance, following established processes and runbooks, while developing understanding of system behavior, data flows, and application architecture. It is part of Ryder’s Technology Talent Incubator Program, an accelerated career pathway offering practical experience supporting enterprise systems and exposure to cloud platforms, cybersecurity, data engineering, and artificial intelligence. Mentorship, real-world problem solving, and continuous learning are intended to prepare participants for future roles across Ryder’s technology organization.

Requirements

• Bachelor's degree in Computer Science, MIS, or a related field.
• Basic programming knowledge in SQL, Python, JavaScript, or TypeScript.
• Problem-solving and analytical thinking.
• Strong communication skills.
• Ability to follow structured processes.
• Willingness to learn new technologies and programming languages.

Nice To Haves

• At least one year of professional, internship, or project experience with development and/or application support.
• Exposure to enterprise applications.
• Basic understanding of APIs and data flows.

Responsibilities

• Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
• Perform data corrections, user support, and basic configuration updates within established guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate issues that are not clearly defined or require deeper system changes; gather logs, reproduce issues, and provide detailed documentation and analysis to assist with resolution.
• Assist in debugging by gathering logs, reproducing issues, and supporting testing activities.
• Identify recurring issues and flag patterns to senior engineers for further investigation.
• Collaborate with senior engineers on complex issues.
• Contribute to knowledge articles and continuous improvement efforts.
• Participate in training and development activities within the Talent Incubator Program.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level