Application Support Engineer I

Ryder • Coral Gables, FL

1d

About The Position

The Application Support Engineer I combines hands-on application support with engineering-focused troubleshooting across enterprise platforms. The role resolves production issues, supports business operations, and develops familiarity with system behavior, data flows, and application architecture. The engineer primarily handles well-defined issues and tasks under guidance, following established processes and runbooks. This is an entry-level position designed to develop future application engineers.

The role is part of Ryder’s Technology Talent Incubator Program, an accelerated career pathway for developing technology professionals. Participants gain hands-on experience supporting enterprise systems and exposure to cloud platforms, cybersecurity, data engineering, and artificial intelligence. Real-world problem solving, mentorship, and continuous learning prepare participants for potential future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions.

Requirements

• Bachelor’s degree in Computer Science, MIS, or a related field.
• Basic programming knowledge in SQL, Python, JavaScript, or TypeScript.
• Problem-solving and analytical thinking.
• Strong communication skills.
• Ability to follow structured processes.
• Willingness to learn new technologies and programming languages.

Nice To Haves

• At least 1 year of professional, internship, or project experience with development and/or application support.
• Exposure to enterprise applications.
• Basic understanding of APIs and data flows.

Responsibilities

• Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
• Perform data corrections, user support, and basic configuration updates within established guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate issues that are not clearly defined or require deeper system changes; assist with resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Assist in debugging by gathering logs, reproducing issues, and supporting testing activities.
• Identify recurring issues and flag patterns to senior engineers for further investigation.
• Collaborate with senior engineers on complex issues.
• Contribute to knowledge articles and continuous improvement efforts.
• Participate in training and development activities within the Talent Incubator Program.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, and bereavement
• Family and parental leave
• Tax-advantaged 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level