Application/System Implementation & Support Lead (US Growth)
About The Position
The Application/System Implementation & Support Specialist (US Growth) at Jabil, Inc. will play a critical role in the successful deployment, configuration, and ongoing support of various business applications and systems across our growing US operations. This individual will act as a key liaison between end-users and technical teams, ensuring optimal system performance and user satisfaction, with a focus on supporting expansion initiatives. This role will be based onsite at one of our US sites and will require upto 75% travel throughout the US for projects, ramp ups, new site development, etc. Base site locations: Salisbury, NC Auburn Hills, MI Memphis, TN Richardson, TX Grantsville/Salt Lake City, UT St. Petersburg, FL
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- 3+ years of experience in application implementation, system support, or a similar technical role.
- Proven experience with enterprise-level applications (e.g., ERP, CRM, MES, Mendix) is highly desirable.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Willingness to travel periodically within the US to support various growth sites.
Nice To Haves
- Experience in Automation & Fleet Management Application is a plus.
- Experience with project management methodologies and tools is a plus.
Responsibilities
- Participate in the planning, implementation, and deployment of new business applications and system upgrades, specifically for US growth initiatives.
- Configure and customize applications and systems to meet specific business requirements and user needs.
- Provide comprehensive technical support and troubleshooting for application and system issues, including incident resolution, problem diagnosis, and root cause analysis.
- Develop and deliver user training programs and documentation to ensure effective adoption and utilization of new and existing systems.
- Collaborate with cross-functional teams, including IT, operations, and business stakeholders, to gather requirements, define solutions, and ensure successful project delivery.
- Perform system testing and quality assurance to validate functionality, performance, and data integrity.
- Maintain accurate records of system configurations, support requests, and resolutions.
- Proactively identify opportunities for system optimization, process improvement, and automation.
- Stay current with industry trends and best practices in application implementation and support.
Benefits
- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
- 401K Match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition Reimbursement
- Life, AD&D, and Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Pet Insurance
- Adoption Assistance
- Annual Merit Increases
- Community Volunteer Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
