Application Implementation Specialist

Advarra•United States of America,

21h•Remote

About The Position

The Application Implementation Specialist is the subject matter expert on Advarra’s software applications and workflows for the full suite of clinical research solutions. The Application Implementation Specialist understands clinical research and specializes in translating organizational needs into workflows that support operational goals and optimized use of clinical research solutions. The role serves as the primary subject matter expert for implementing customers, as well as providing guidance to internal teams, including new product commercialization.

Requirements

Bachelor’s Degree or relevant experience
3+ years’ experience in healthcare technology (clinical research experience preferred)
Strong analytical thinking skills
Strong client communication skills
Strong oral presentation skills

Nice To Haves

Familiarity with EDC, EMR/EHR and other clinical trial information systems
Deep familiarity with Clinical Trial Management Systems (CTMSs) and general clinical research processes
Subject Matter Expert in eClinical solutions such as eRegulatory, eSource and eConsent preferred
Understanding and experience with integrating a CTMS to other common systems (e.g. EMR, EDC, EMPI)
Understanding and experience with operational and regulatory reporting that services clinical research
Understanding of clinical research finances

Responsibilities

Master complex software applications, integrations and reports and their use within the clinical research industry
Work with new customers to fully understand their current business processes and workflows while assisting with the implementation of technological solutions
Map current state workflows into new, future state application workflows using process flow charting
Develop and utilize use cases to analyze, define and document business requirements and application scenarios
Provide guidance to internal stakeholders on customer enhancement requests
Coordinate with other internal teams as necessary, to develop Statements of Work (SOWs) required to support new and implementing customers
Assist in the completion of technical RFP questions for prospective customers
Build a strong relationship with the customer project team to help ensure the success of the implementation
Provide guidance to customers on best practices for integrating Advarra technology solutions into their research operations environment.
Work closely with the implementation project manager to ensure on-time delivery of all milestones
Perform other job-related duties as assigned.