Application Support -Mid Level

A3 Technology, Inc. • Washington, DC

1d • $50,000 - $175,000 • Onsite

About The Position

A3 Technology, Inc. is seeking an Application Support professional to join their team in Washington, DC. This role is responsible for preparing and editing technical documentation, coordinating with technical staff, conducting research, and providing direct customer support for various applications. The ideal candidate will possess excellent communication skills, a strong customer service attitude, and the ability to learn new technologies quickly. This position plays an integral part in maintaining the company's mission of providing outstanding customer service.

Requirements

• AA/AS in a related field and 5 years of relevant experience.
• US Citizenship or documented proof of eligibility to work in the US is a must.
• Must meet eligibility requirements for Government clearance.
• Verification of past employment, education and references is also required.
• Must be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

Nice To Haves

• MS Teams or Zoom experience is a plus.

Responsibilities

• Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conduct technical research and collaborates with technical professionals.
• Write manuals and documentation at user level, technical support level, or both.
• Work independently with minimal direct supervision from the Program/Project Manager.
• Answer phone calls and help customers resolve their application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
• Perform other administrative duties as assigned by the Division Manager.
• Play an integral part in maintaining the mission statement of providing outstanding customer service.
• Learn new technologies quickly, understands and communicates requests as they relate to infrastructure.
• Maintain professional, positive, and friendly customer service attitude at all times.
• Demonstrate excellent communications skills; written, verbal and listening.

Benefits

• Equal Opportunity Employer (EEO) and Affirmative Action (AA) employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree