Application Support - Jr Level

A3 Technology, Inc.•Washington, DC

1d•$50,000 - $175,000•Onsite

About The Position

A3 Technology, Inc. is seeking an Application Support professional at the junior level to join their team in Washington, DC. This role involves preparing and editing technical materials, coordinating with technical professionals, conducting research, and providing direct customer support for application issues. The position requires the ability to learn new technologies quickly, understand infrastructure-related requests, and maintain a high level of customer service. The ideal candidate will possess excellent communication skills and a professional, positive attitude.

Requirements

AA/AS in a related field and 2 years of relevant experience.
US Citizenship or documented proof of eligibility to work in the US.
Must meet eligibility requirements for Government clearance.
Must be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

Nice To Haves

MS Teams or Zoom experience

Responsibilities

Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
Conduct technical research and collaborate with technical professionals.
Write manuals and documentation at user level, technical support level, or both.
Work independently with minimal direct supervision from the Program/Project Manager.
Answer phone calls and help customers resolve their application problems.
Understand and use various custom applications to support customers.
Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
Perform other administrative duties as assigned by the Division Manager.
Play an integral part in maintaining the mission statement of providing outstanding customer service.
Learn new technologies quickly, understand and communicate requests as they relate to infrastructure.
Maintain a professional, positive, and friendly customer service attitude at all times.
Demonstrate excellent communications skills; written, verbal and listening.