Application Support Technician, ProTraQ

Silgan Plastics • Brookfield, WI

13d • Onsite

About The Position

This role involves becoming an expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations. The technician will implement, train, and maintain the ProTraQ system for end users, ensure consistent implementation of corporate-designated software and associated hardware, and travel for project work and installations. The position requires installation and configuration of hardware and software, providing end-user training, and collaborating with Business Technology teams to resolve issues and perform upgrades. Establishing strong working relationships with plant management and quality managers is key, along with demonstrating professionalism, communication excellence, and strong troubleshooting capabilities.

Requirements

• Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience.
• Experience providing end-user training—ideally within a manufacturing environment.
• Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting.
• Ability to work independently, with a team, and across levels.
• Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport.

Nice To Haves

• Basic knowledge of ERP systems preferred.
• Experience with handheld barcode scanners a plus.
• Secondary language a plus.

Responsibilities

• Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations.
• Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management.
• Ensure consistent implementation of corporate-designated software and associated hardware.
• Travel for project work and installations (approximately 50–75% domestically and internationally).
• Install and configure hardware and software, including barcode scanners and related systems.
• Provide training to end users on software and hardware functionality.
• Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites.
• Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking.
• Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments.

Benefits

• Competitive salary
• Comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage.
• Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs.
• 401(k) plan with employer match (after eligibility period).
• Paid time off and holiday schedule
• Tuition assistance for professional development and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree