Application Support Supervisor

Polk County•Bartow, FL

4d•Onsite

About The Position

This full-time position, reporting to the Technical Services Manager, is responsible for the full lifecycle support of enterprise systems architecture, the operational support of relational database technologies (including Oracle and SQL), and the supervision of the GIS platform and staff. The role involves representing the BoCC on technical matters, developing budgets for database, GIS, and architectural requirements, and researching, evaluating, and recommending county-wide applications. It also includes personnel management, project coordination, and providing technical expertise to various IT sections and development teams. The position requires a strong understanding of application support, including requirements gathering, strategic planning, and system design, as well as database management and GIS operations. Excellent communication skills are essential for interacting with staff, users, management, and vendors.

Requirements

Graduate of an accredited four-year college or university.
Minimum of six years of programming, analysis, and design experience.
Increasing technical experience with an emphasis on enterprise architecture and/or relational database design.
Three years of experience as a supervisor or manager of information technology professionals.
Must possess a valid driver’s license and be able to secure a valid Florida driver’s license at the time of employment.
Knowledge of systems architecture process.
Knowledge of enterprise-based applications.
Knowledge of Business Process Modeling and Notation or Archimate.
Knowledge of integration of database design and definition.
Experience in vendor management.
Knowledge of the principles of system documentation and vendor productivity tools.
Ability to recognize incorrect information or work and take remedial actions independently.
Ability to plan, assign, train, coordinate and supervise the work of others.
Ability to use good judgment in administrative and personnel situations/matters and make independent decisions.
Ability to identify and correct problems with the system.
Ability to write, test and debug system and related macros.
Ability to use independent judgment; to plan, organize, train.

Nice To Haves

Preferred knowledge of GIS and Database systems.

Responsibilities

Represent the BoCC on internal and external technical matters relating to enterprise-wide application architecture.
Develop and contribute to the preparation of the annual database, GIS, and architectural requirements budgets, including associated service level agreements (SLA) for personnel, operating, and capital equipment needs.
Research, evaluate, recommend, document, execute, and monitor county-wide applications.
Assist with the development of the annual strategic plan, short and long-range IT and user goals, and research technical/administrative requirements for the IT Director.
Act on or make recommendations to the IT Director on assigned personnel management needs and requirements, including recruiting/hiring, administrative matters, performance appraisals, disciplinary actions, complaints, and ensuring adherence to standards and policies.
Interface with all sections of IT (Project Coordination Office (PCO), Network, PC Support, Internet, Security, Records, and GIS) for technical equipment, software, licensing, and project planning.
Work closely with the PCO and other sections to ensure architecture standards are adhered to.
Plan, develop, maintain, and implement architectural frameworks that address existing systems, new deployments, and process re-engineering.
Coordinate recurring meetings with stakeholders to evaluate adherence to standards and processes.
Oversee staffing resources responding to users with creative, effective, and professional solutions for daily/recurring service needs and requirements for new or existing technologies.
Attend, plan, schedule, assist, and/or conduct training sessions as required.
Comprehend and communicate technical requirements to staff, users, and management to resolve technical problems and make recommendations for solution architectures.
Gather requirements that address user community needs while understanding the enterprise focus.
Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate systems and software.
Ensure that proposed and existing systems architectures are aligned with organizational goals and objectives.
Provide architectural expertise, direction, and assistance to Systems Analysts, Systems Engineers, other Systems Architects, and software development teams.
Develop, document, and communicate plans for investing in systems architecture, including analysis of cost reduction opportunities.
Conduct research on emerging technologies in support of application support efforts and recommend technologies that increase cost effectiveness and systems flexibility.
Design, develop, and oversee implementation of end-to-end integrated systems.
Document the company’s existing application and technology portfolio; make recommendations for improvements and/or alternatives.
Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans.
Confer with end-users, internal customers, or senior management to define business requirements for complex adaptive systems and infrastructure development.
Model business and systems processes based on findings through use case scenarios, workflow diagrams, and data definition/models.
Develop and execute test plans to check infrastructure and systems technical performance.
Report on findings and make recommendations for improvement.
Develop and manage a systems capacity plan.
Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary.
Provide guidance to junior members of the team.
Respond to all after-hours emergencies and escalate to the appropriate management, as required.
Coordinate, monitor, and report on the work of assigned vendors for systems support.
Keep abreast of all new technology used through the BoCC and relay new technology information to other county administration and personnel as required.
Review related projects and work requests to ensure Service Level Agreements (SLAs) are met or exceeded.
Participate in associated trainings as required.
Perform related duties as required.
Operate Geographic Information System/Land Information Systems, including the software.
Operate ESRI GIS software, personal computers, workstations, and peripheral devices.
Perform aerial-photo interpretation and compilation and editing of graphics and the database.
Utilize knowledge of statistics, surveying techniques, digital mapping production, and cadastral mapping.
Apply knowledge of cartography/cartographic standards and specifications.
Utilize GIS programming tools and standards for GIS application development.
Document requirements.
Confer in writing and/or orally with county management, division directors, staff, users, vendors, and the IT Director to convey information (Status Reports), conduct feasibility studies, provide cost estimates, prepare system development plans and schedules to identify and document users’ needs to develop systems and install Oracle technology.