Application Support Engineer

Global-e • Atlanta, GA

2h • Hybrid

About The Position

Global-e is seeking an Application Support Engineer to join their Technical Operations team. The role involves ensuring the smooth operation of systems and providing exceptional service to clients. This position requires collaboration with other engineers, analysts, and cross-functional groups to resolve production issues promptly and professionally. The engineer will have the opportunity to work with tier 1 retailers and online brands who rely on Global-e's system's high availability for their cross-border eCommerce solutions.

Requirements

• 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications.
• Understanding of application support methodologies and incident management processes
• Familiarity with debugging tools, log analysis, and production support
• Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
• Ability to multitask, manage competing priorities, and thrive in a fast-paced environment
• Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills

Nice To Haves

• Working knowledge of JavaScript, HTML, CSS, and other client-side technologies
• Experience with REST APIs and troubleshooting JSON/XML payloads
• Proven ability to troubleshoot, analyze, and resolve issues in C#/.NET Framework applications, utilizing code analysis, debugging techniques, and AI-assisted development tools such as Cursor.
• Hands-on experience with scripting and automation using PowerShell, Python, and JavaScript.
• Experience working in e-commerce environments is highly preferred, with an understanding of online retail platforms, integrations, and transaction-based systems.

Responsibilities

• Working closely with our Engineering team and other departments in the company.
• Addressing and debugging technical issues.
• Handling escalations and resolving complex issues from customers and internal teams.
• Expanding knowledge management and mentoring junior team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed