Application Support Specialist

ACCION OPPORTUNITY FUND COMMUNITY DEVELOPMENT•City of Commerce, CA

3d•Hybrid

About The Position

This is a hybrid Temporary (3 months 11/1/2026-1/22/2027) full-time position working out of our Commerce, CA office 3 times a week (Tuesday, Wednesday, Thursday) and 2 days at home remotely. THE ORGANIZATION: Accion Opportunity Fund (AOF) is a leading Community Development Financial Institution dedicated to providing underserved small business owners with access to capital, networks, and coaching. For over 30 years, AOF has helped small business owners create jobs, build wealth, and strengthen communities by providing responsible financing and business support services. Since our founding, we have deployed more than $1 billion in financing and have served more than 4 million entrepreneurs through educational resources and business support programs. The majority of our clients come from historically underserved communities where access to traditional financing remains limited. As AOF continues its mission of expanding financial inclusion, we are building a scalable, sustainable financial institution that combines mission impact with strong financial performance. Our strategic vision includes expanding our lending capabilities, strengthening enterprise risk management, and preparing for future growth across additional financial products, including Credit Union services. For more information about us, visit https://aofund.org/ ROLE SUMMARY: We're looking for a detail-oriented and proactive Application Support Specialist to join our Operations team. In this role, you'll work closely with the Senior Operations Manager to support our customer service and lending operations — helping manage support tickets in Zendesk and assisting with the completion of loan applications as needed. This is a great opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering a great client experience.

Requirements

1–3 years of experience in a customer support, back office, or operations
Strong written and verbal communication skills
Excellent organizational skills, work quickly with high attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Comfortable working with sensitive or confidential information
A collaborative, solutions-oriented mindset
Experience in financial services
Ability to work independently with minimal supervision
Proficiency with Microsoft Office

Nice To Haves

Experience with nonprofit/CDFI/lending environments
Experience using Zendesk or a similar ticketing/CRM platform
Expert in Excel

Responsibilities

Monitor, triage, and respond to incoming support tickets in Zendesk in a timely and professional manner
Partner with the Senior Operations Manager to prioritize and resolve escalated or complex cases
Assist clients and internal teams with completing and processing loan applications as needed
Review application materials for completeness and accuracy, following up with clients or internal stakeholders to gather missing information
Process equipment finance applications, entering information into Cloud Lending (Salesforce based origination system) from ticketing system
Maintain accurate records of ticket status, resolutions, and application progress
Identify recurring issues or bottlenecks and flag opportunities for process improvement
Communicate clearly and empathetically with clients, ensuring a positive support experience
Collaborate cross-functionally with other departments (e.g., underwriting, lending, customer success) to ensure smooth handoffs and follow-through
Support ad hoc operational projects as assigned