Application Support Specialist (On-Site)

Heritage Health - Idaho•Coeur D'Alene, ID

11h•$32 - $46•Onsite

About The Position

We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community. Top reasons to join our team: Our employees are mission – minded We are passionate about providing excellent patient care Community-focused Committed to a fun and supportive team environment We offer high-quality competitive employee benefits

Requirements

Associate’s degree in related field or two (2) years related experience.
Excellent oral and written communication skills are required.
Knowledge of software configuration, user management, and enhancement, from on premise to SaaS solutions.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
General understanding of the following is required: HIPAA and PCI, Office 365, Windows operating systems, Microsoft Office, Internet connectivity, HTTP, and EHR systems.
Demonstrated ability to apply experience and education to problem solving.
Ability to travel between Heritage Health locations in North Idaho.
Ability to solve complex practical problems
Positive interpersonal, communication & persuasion skills over the phone, computer & in person
Must be able to simultaneously manage several objectives and assign priorities
Deal with a wide variety of variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues
Ability to work overtime as needed, maintain alertness, travel as required & meet the controlled substance policy.
Good judgment and sound decision making and conflict management skills to inspire confidence from the customer
Manage complex analysis and use deductive reasoning
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Regular and predictable attendance is an essential function of this position

Nice To Haves

Experience in a healthcare setting is preferred.

Responsibilities

Serves as primary support for production applications.
Optimizes and enhances existing software solutions.
Maintains knowledgebase, training materials and documentation for all applications.
Facilitates data collection, validation, and delivery from software applications.
Coordinates with internal stakeholder to design, develop, and maintain applications.
Participates on committees, task forces, workgroups, etc.
Troubleshoots and resolves computer operating and software application problems and provides technical support as requested.
Assists Application Support Supervisor in the development and maintenance of application policies, standards, and procedures manual; develops and maintains related access checklists.
Communicates with vendors to resolve issues.
Establishes and maintains software users, user environment, directories, and security.
Competently and positively trains users on software usage.
Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
Develops and communicates standards for use, operations, and security of software and data.
Communicates with other departments to report and resolve software and operations problems.
Researches and evaluates new technologies.
Installs and tests software upgrades.
Other duties as assigned.