Homeowner Support Specialist (On-site)

Newrez LLC•Houston, TX

7d•Onsite

About The Position

The Loss Mitigation Specialist I role is responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages. In addition, the Loss Mitigation Specialist I will review, counter, and approve loss mitigation deals within their delegated authority.

Requirements

High school diploma or equivalent, required.
Ability to obtain and maintain ongoing Mortgage Loan Originator License.
Proficient in Microsoft Word and Excel.
Excellence in consulting and advising customers via telephone and written communication.
Understanding of debt collections in any stage of delinquency.
Portfolio management, strong organizational skills, and attention to detail.
Comfortable talking on the phone for extended periods.
Okay with sitting for extended periods of time.
Comfortable working on a computer for extended period of time, including typing and viewing a screen.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

Bachelor’s degree, preferred.
Loss Mitigation, Collections, Foreclosure, Bankruptcy and Real Estate Owned (REO) experience preferred.

Responsibilities

Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.
Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance.
Makes calls to borrowers, borrowers’ authorized representatives, and brokers.
Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer.
Addresses any borrower questions or concerns.
Handles escalated files appropriately by providing an articulate and complete response.
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
Ensures compliance with company policies and procedures.
Performs related duties as assigned by management.