Application Support Specialist - Autodesk Construction Cloud

Batson-Cook Construction•Atlanta, GA

3d•Onsite

About The Position

We are currently seeking an Application Support Specialist with a knowledge base in Autodesk Construction Cloud in Atlanta, GA to join our family. Batson-Cook specializes in general construction in all the top commercial markets including healthcare, commercial, wood frame and more. We’re looking for talented individuals to help us foster relationships with our clients while building projects that stand tall for generations. With competitive salaries and a robust benefits package, there is no better time to join us.

Requirements

Knowledge base in Autodesk Construction Cloud
User account management
Role and permission assignments
Project access
Basic configuration
Communication with individuals or groups verbally and/or in writing
Maintain relationships to ensure needs are met and problems/conflicts are resolved
Day-to-day support for ACC users
Troubleshoot and resolve ACC-related issues involving permissions, access, workflows, documents, and integrations
Escalate complex issues to Autodesk Support or senior IT staff as appropriate
Maintain documentation related to ACC processes, configurations, known issues, and user guidance
Field and resolve incoming help requests from end users via ticketing system
Evaluate documented resolutions and analyze trends to identify opportunities for process improvement or issue prevention
Perform non-ACC helpdesk support activities, including desktop troubleshooting, software installation, hardware setup, and peripheral support as needed
Identify and learn software and hardware systems used and supported by the organization
Prioritize and schedule problems
Escalate problems (when required) to the appropriately experienced technician

Nice To Haves

Bachelor's degree from four-year College or University and 3-5 years related experience and/or training; or equivalent combination of education and experience.
Construction operations experience is preferred, but not required.
Knowledge and understanding of Autodesk Construction Cloud

Responsibilities

Serve as the primary administrator for Autodesk Construction Cloud (ACC), including user account management, role and permission assignments, project access, and basic configuration.
Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, employees). Maintain relationships to ensure needs are met and problems/conflicts are resolved.
Provide day-to-day support for ACC users, including project teams, accounting staff, and field personnel.
Troubleshoot and resolve ACC-related issues involving permissions, access, workflows, documents, and integrations; escalate complex issues to Autodesk Support or senior IT staff as appropriate.
Maintain documentation related to ACC processes, configurations, known issues, and user guidance.
Field and resolve incoming help requests from end users via ticketing system in a courteous and timely manner.
Evaluate documented resolutions and analyze trends to identify opportunities for process improvement or issue prevention.
Perform non-ACC helpdesk support activities, including desktop troubleshooting, software installation, hardware setup, and peripheral support as needed.
Identify and learn software and hardware systems used and supported by the organization.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, employees). Maintain relationship to ensure needs are met and problems/conflicts are resolved.
Communicates and reinforces the Company vision, mission and values