Application Support Engineer (US)

Crypto.com • Chicago, IL

137d • $70,000 - $110,000

About The Position

Crypto.com is seeking an Application Support Engineer to support Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. This hands-on role focuses on ensuring the availability, stability, and performance of production and demo trading environments in a fast-paced, mission-critical setting. The engineer serves as a technical point of contact for partner channels and works with Development, QA, Infrastructure, and partner teams to resolve issues and support business-critical initiatives.

Requirements

• 2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring.
• Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
• Hands-on experience with SQL and relational databases.
• Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
• Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
• Excellent written and verbal communication skills, including the ability to explain complex issues clearly to non-technical stakeholders.
• Willingness to occasionally work nights and weekends.

Nice To Haves

• Experience working with B2B partners or institutional clients in a fast-paced environment.
• Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
• Exposure to financial or messaging protocols such as FIX, REST, WebSockets, or Kafka.
• Basic scripting or automation experience using Python or Bash.
• Experience with monitoring or observability tools such as Grafana, Splunk, or Zabbix.
• Familiarity with cloud environments, including AWS.

Responsibilities

• Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers, responding to questions and incidents through channels such as Slack and Teams.
• Provide remote management, administration, and support for production and demo trading exchange environments to maintain availability and application stability.
• Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
• Triage, troubleshoot, and drive resolution of production incidents; follow escalation procedures and contribute to root cause analysis and post-incident reviews.
• Monitor application and system performance, identify bottlenecks, and implement tuning recommendations.
• Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
• Maintain and update runbooks, standard operating procedures, and operational documentation; ensure clear shift handovers.
• Investigate, implement, and operate tools and scripts to automate, streamline, and improve operational workflows.
• Collaborate with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.

Benefits

• Competitive salary.
• Annual leave entitlement including birthday and work anniversary leave.
• 401(k) plan with employer match.
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance.
• Flexible work hours and hybrid work setup.
• Internal mobility program offering opportunities for a diverse scope of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed