L3 TechOps Application Support Engineer

Capgemini • Seattle, WA

1d • Onsite

About The Position

Application Support Engineer serves as the highest level of operational support for enterprise applications, retail technology platforms, and payment systems. This role is responsible for investigating and resolving complex technical issues escalated from support teams, performing root cause analysis, driving permanent corrective actions, and improving overall platform reliability. The engineer acts as a technical subject matter expert (SME), partnering with application, infrastructure, network, and development teams to ensure the stability, availability, and performance of business-critical services. This role is responsible for investigating and resolving complex technical issues escalated from support teams, performing root cause analysis, driving permanent corrective actions, and improving overall platform reliability. The engineer acts as a technical subject matter expert (SME), partnering with application, infrastructure, network, and development teams to ensure the stability, availability, and performance of business-critical services.

Requirements

• Point of Sale (POS) systems and Retail Payment Systems
• Support and troubleshooting of peripherals such as printers, scanners, and cash drawers
• PowerShell scripting
• Strong understanding of Windows OS internals (storage/HDDs, RAID, memory, performance troubleshooting)
• ServiceNow or a similar ITSM platform

Nice To Haves

• Hands-on experience supporting retail store environments
• Troubleshooting POS infrastructure at the L3 level

Responsibilities

• Investigating and resolving complex technical issues escalated from support teams
• Performing root cause analysis
• Driving permanent corrective actions
• Improving overall platform reliability
• Acting as a technical subject matter expert (SME)
• Partnering with application, infrastructure, network, and development teams to ensure the stability, availability, and performance of business-critical services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed