Application Support Engineer (India)

SavvyMoney

2d•Remote

About The Position

SavvyMoney is a US-based leading financial technology company providing integrated credit score and personal finance solutions to over 1,600 bank and credit union partners nationally. Our solutions integrate with more than 43 digital banking platforms. SavvyMoney was recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company. This position will be working 100% Remotely from your home office in India as part of a distributed team in the USA, Canada, Europe, and several locations in India. We are looking for a skilled Application Support Engineer to support and enhance our applications' reliability, scalability, and performance. This role requires a proactive approach to monitoring, troubleshooting issues, and collaborating with development teams to ensure seamless software delivery.

Requirements

Experience in application support & troubleshooting.
Familiarity with JAVA, Angular & MySQL database
Hands-on experience in a cloud environment - AWS (especially with AWS Batch, Lambda, RDS, ALB/EC2)
Hands-on experience in database monitoring, query optimization, data archival using AWS RDS
Hands-on experience in monitoring tools like Grafana
Strong problem-solving skills and ability to diagnose technical issues effectively.
Excellent communication and collaboration abilities.

Nice To Haves

Background in Agile and DevOps methodologies
Understanding of APIs, micro-services, and system integrations
Familiarity with IaC using Terraform or AWS Cloudformation

Responsibilities

Provide technical support for enterprise applications, addressing user inquiries and resolving issues.
Monitor application performance, identify bottlenecks, and implement solutions to improve efficiency.
Perform root cause analysis for recurring application issues and recommend preventive measures.
Manage logging, monitoring, and alerting systems for proactive issue resolution.
Support upgrades, patches, and deployments, ensuring minimal disruption to users.
Work closely with development teams to ensure seamless software functionality.
Collaborate with vendors and third-party service providers for issue resolution and enhancements.
Ensure compliance with security standards and best practices.