Application Support Engineer

Husch Blackwell • Milwaukee, WI

10d • $78,000 - $175,000 • Remote

About The Position

Husch Blackwell LLP
is a full-service litigation and business law firm with
multiple locations across the United States, serving clients with domestic and
international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead
to better outcomes. Husch Blackwell is committed to retaining, recruiting,
developing, and promoting talented lawyers and business professionals with
diverse backgrounds and experiences. We foster an engaged, diverse, and
inclusive team culture of accountability and purpose that makes our Firm and our
communities better.

Our firm is committed to attracting and retaining professionals who value each
other and the service we provide by embracing Teamwork, Collaboration, Client
Service, and Innovation. If you are a motivated professional looking for a
long-term fit where you can grow in a role, and will be valued and empowered,
then we invite you to apply to our Application Support Engineer position. This
position may be filled remotely, or in any of our locations.

The Application Support Engineer will be primarily responsible for the
day-to-day technical support of the firm's financial and administrative systems,
which includes troubleshooting and issue resolution for internal clients, such
as attorneys, paralegals, legal assistants, accounting, HR, recruiting, as well
as external clients. The Application Support Engineer will also be responsible
for researching solutions to a variety of complex issues and making enhancement
requests. Essential functions include:

Requirements

• Bachelor’s degree in a related field, or equivalent combination of education and relevant work experience.
• Proficiency in MS SQL Server.
• Experience with Elite 3E or Intapp products required.
• Experience working with databases and data warehouses.
• Strong analytical and problem-solving skills.
• Excellent communication, organizational, and interpersonal abilities.
• Ability to define and communicate desired outcomes clearly.
• Demonstrated ability to meet deadlines and achieve goals in a fast-paced environment.
• Effective collaboration with individuals at all organizational levels.
• Ability to work independently with minimal supervision.
• High level of discretion when handling confidential information.
• Customer service orientation with a commitment to high standards.
• Creative, adaptable, and innovative team player.

Nice To Haves

• Experience with Azure preferred.
• Working knowledge of accounting and finance preferred.
• Familiarity with law firm operations and legal processes preferred.
• Elite 3E, Workspace, Paperless, Xcelerate/AFS, DataInsights, eBillingHub
• Intapp Time, Open, Integration Builder, Terms, Walls, Billstream
• Big Hand Iridium
• UKG (Ultimate Software/Kronos), UKG People Analytics
• Dell Boomi
• Emburse Chrome River
• Coupa
• Litera CE Manager, PS Ship
• Laurel
• LawPay
• PowerBI, Report Builder
• PowerAutomate
• Sage FAS
• Aderant viGlobal viDesktop, viRecruit, viWorkAllocation, viEval

Responsibilities

• Troubleshoots incoming 3E, 3E Workspace, Paperless Proforma, Intapp Time, Intapp Open, Intapp Terms, Intapp Integration Builder, and ancillary application issues.
• Becomes subject matter expert on legal, financial, and administrative databases.
• Schedules and performs systems operations, upgrades, maintenance and modifications.
• Maintains and prioritizes issue logs and manages each ticket until a satisfactory resolution is found.
• Opens tickets and works with vendor support as needed to resolve issues.
• Works with team members to determine automation solutions to repeated issues.
• Maintains a working knowledge of all applications, in-house enhancements, and updates documentation.
• Has a clear understanding of the integrations and dependencies between systems.
• Ensures that issue/ticket resolutions are meeting acceptable service levels to maintain superior service experience for end users.
• Makes recommendations on modifications, enhancements, replacements and improvements to the firm's applications.
• Coordinates with other IT personnel on issues related to deployment of the financial and administrative applications.
• Prepares basic visualizations (Excel reports, dashboards, or other formats) for non-technical stakeholders as requested.

Benefits

• medical and dental coverage
• life insurance
• short-term and long-term disability insurance
• pre-tax flexible spending account for certain medical and dependent care expenses
• an employee assistance program
• Paid Time Off
• paid holidays
• participation in a retirement plan program after meeting eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level