Application Support Engineer – Information Management

Tradeweb•Jersey City, NJ

5d•Remote

About The Position

The Information Management team builds and maintains web-based applications as well as automated and ad-hoc reporting systems. These applications and reports are used by both internal teams (i.e. Sales, Marketing, Finance, Legal and Senior Management groups) and external customers (Dealers and buy-side firms) globally across the US, Europe and Asia. We are also responsible for developing and maintaining the billing system for all services charged for by the firm. The accuracy of all system information and reported data is paramount, as is the speed and availability of our applications and services. Key products include GDB (Internal CRM system and data reporting), Dealer Resource Centre (serving platform activity reports and data to Dealer-side firms), Customer Resource Centre (serving platform activity, analysis tools and data to the Buy-side firms), and InSite (web portal including publicly accessible reports and online data services). Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Requirements

Bachelor’s degree in computer science or a related discipline
Good working knowledge of SQL Server Stored Procedures.
Proficient in MS Office products (Excel, Access, Word, Outlook)
Excellent communication skills.
Naturally inquisitive with excellent investigative skills.
Methodical approach to problem solving.

Nice To Haves

Computer Science degree, under grad or post grad.
Read and interpret SQL Stored Procedures and other logic.
Knowledge of Financial Services industry.
Experience interacting with business users at all levels.
Core working hours are 8am-5.30pm, however you will be required to provide support outside of these hours as required.

Responsibilities

Become familiar with the department’s operational processes, the applications built, and the systems maintained.
Perform a mix of customer-facing tasks, hands-on coding/development work, and testing/debugging.
Pick up and respond to support requests from the business relating to products and systems.
Differentiate between expected behavior, bugs, and user error.
Provide accurate and timely responses to the business.
Protect sensitive data and information.
Work with the team on enhancements, bug fixes, issue tracking, and code releases.
Take ownership of the support role, identifying ways to handle common questions or issues more efficiently.
Help develop a self-service approach with internal teams.

Benefits

Health Insurance: Highly competitive medical, dental, and vision programs
Hybrid Environment: Our employees have the flexibility of working in the office and from home.
Health Care and Dependent Care Flexible Spending Accounts
Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
Discretionary bonus program
Pre-Tax Commuter Benefits Program
ARAG Legal Services
Employee Assistance Program
Tuition Reimbursement
Financial Wellness Tools
Travel Assistance Benefits
Pet Insurance
Corporate Gym Subsidies
Wellness Perks
Paid Time Off and Parental Leave