Application Support Engineer II

Commerce Bank•Kansas City, MO

3d•$82,000 - $96,500•Hybrid

About The Position

At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry.

Requirements

Proficient with common application runtimes including Java, .NET, Tomcat, JBoss, Apache or others as appropriate
Ability to understand modern technology and to have a technical conversation about an issue, request or recommendation
Proficient troubleshooting skills
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate to Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook
Bachelor’s degree in Computer Science or equivalent combination of education and experience required
3+ years application support or equivalent experience required
Must be eligible to work in the US without sponsorship now or in the future

Nice To Haves

2+ years experience in Agile methodologies preferred
2+ years experience with DevOps and Azure preferred

Responsibilities

Independently provide technical support for application issues and outages, which includes interfacing with development teams and vendors via established problem tracking processes to report, track, and resolve issues within the application
Proficient at monitoring the on-going reporting of end user issues according to IT service level expectations resolving when possible and escalating / involving others when direct resolution is not possible
Proficient at maintaining and renewing security certificates and provide the IT response for environmental security vulnerabilities
Proficient at managing the creation and support of job scheduling functions required for the application
Proficient at creating custom reports using report writing tools, that enhance the ability to support the application or extend the feature set of the base application
Proficient at supporting application installation, configuration, and progression through multiple environments.
Proficient at managing the creation and implementation of environmental and application alerts
Proficient at preparing environments for testing of new code releases and support testing activity through operational validation manually and with automated testing tools
Perform other duties as assigned