Application Support Engineer - C#, .net & SQL (Bangalore - Hybrid)

This job is for an Application Support Engineer with experience in C#, .net, and SQL. The engineer will be responsible for providing technical support and configuration for a SaaS product, resolving customer issues, and conducting periodic customer reviews. The ideal candidate should have a bachelor's degree in Computer Science or Engineering, at least 2 years of relevant experience, and excellent communication skills. They should also be willing to work in a 24x7 environment and have experience with ticketing tools such as Team Foundation Server, RMTrack, or Jira.

• Provide Technical Support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment.
• Provide timely response and resolution for customers with SLA management & tracking.
• Own, resolve, and restore technical and operational issues with Root Cause Analysis (RCA) of incidents.
• Debugging, troubleshooting, and testing the software and Application issues. Should be able to reproduce and resolve in lower environments before applying changes in production environments.
• Owns and drives end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication.
• Should conduct periodic customer cadence call to review the tickets history and improvement process for customer environment.
• Contribute to the knowledge base and documentation for Application Support improvements.
• Passion and enthusiasm for problem solving and customer facing skills.

• Bachelor's degree or equivalent in Computer Science or Engineering
• 2+ years of relevant experience in Application Software Support
• Experience supporting global customers through email, remote troubleshooting, and phone
• Willingness to work in a 24x7 environment with shift roster
• Excellent written and oral communication skills
• Familiarity with ticketing tools such as Team Foundation Server (TFS), RMTrack, or Jira

• Technical Support on Application and Configuration for Riversand SaaS product
• Timely response and resolution for customers with SLA management & tracking
• Debugging, troubleshooting, and testing software and application issues
• Ownership and resolution of technical and operational issues with Root Cause Analysis (RCA) of incidents
• Collaboration and communication with multiple parties for end-to-end technical resolution of critical incidents
• Contribution to the knowledge base and documentation for Application Support improvements
• Opportunity to work with a growing company in the eCommerce industry
• Exposure to global customers and working in a 24x7 operational environment
• Opportunity to work with C#, .net, and SQL programming languages
• Opportunity to work with MDM (Master Data Management) products
• Work location in Bangalore (Hybrid)
• Commitment to Diversity, Equity & Inclusion
• Opportunity to contribute to the growth and success of the organization