Application Support Call Center Representative

Quadax, Inc. • Middleburg Heights, OH

4d • Hybrid

About The Position

We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let’s not forget “nice to work with.” If these are words people use to describe you, we’d love to talk. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).

Requirements

• High school diploma or GED
• General computer knowledge
• Demonstrated successful customer support experience
• Possess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail.
• Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
• Ability to maintain confidentiality

Nice To Haves

• Medical billing knowledge and experience preferred

Responsibilities

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Use proprietary ticketing application to log, track, and escalate client’s EDI issues.
• Translate, troubleshoot, and triage EDI client issues.
• Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED