Application Support Associate

TurningPoint Healthcare • Lake Mary, FL

2h

About The Position

The Applications Support Associate coordinates issues that are identified and reported to the Tech ops team for operational facing applications such as: CRM, Data, MDNAV and Portal. This role will focus on troubleshooting and triaging the requests and items to the technical staff assigned to resolve issues related to these applications and ensuring that efficient resolution or escalation is completed.

Requirements

• 1–3 years of experience with CRM, Data Input, MDNAV or Portal.
• Basic understanding of CRM, Operational processes
• Experience troubleshooting issues, performing minor updates and executing workflows
• Familiarity with COR, Clinical or Operational processes and Workflows
• Ability to work independently and use critical thinking skills to resolve issues
• Strong problem-solving skills
• Excellent verbal and written communication skills

Responsibilities

• Triaging Zendesk tickets, emails or any other reported errors and issues
• Investigating and Troubleshooting reported issues
• Documenting errors, root cause, severity and level of business impact
• Issue solution and/or escalating the issue to the correct IT department for efficient resolutions
• Communications with the submitters, clients, end users and product owners
• Assist with Portal Registration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed