Application Support Analyst

RBC • Toronto, ON

18h • Onsite

About The Position

The WMT team is undertaking multiple complex initiatives to modernize Wealth technology portfolio management across the organization. As a Sr. Technical Specialist, you'll take ownership of maintaining and evolving applications across a diverse tech stack while collaborating with IT and Wealth Management business partners to ensure our technology solutions meet critical stakeholder needs. What sets us apart? Our team thrives on collaboration—we support each other, share knowledge freely, and celebrate wins together. You'll work in a genuinely fun, exciting environment where your ideas matter and your contributions drive real organizational impact. This isn't routine maintenance work. You'll be challenged daily to expand your skills, tackle complex problems creatively, and own your projects end-to-end. Whether it's optimizing legacy systems or implementing cutting-edge technologies, you'll continuously grow your technical expertise while shaping RBC's wealth technology future. We value proactive team members who take initiative, bring fresh perspectives, and aren't afraid to push boundaries. If you're energized by autonomy, thrive in collaborative settings, and want to work on meaningful enterprise initiatives—this is your opportunity.

Requirements

• Experience troubleshooting application and database issues using monitoring tools across Linux environments, with foundational knowledge of Java scripting and shell scripting
• Working knowledge of relational database platforms (Microsoft SQL Server, Oracle), including basic SQL/PL-SQL programming and understanding of database administration concepts
• Familiarity with cloud platforms (Microsoft Azure) and standard server administration (Windows Server, IIS), with willingness to develop deeper expertise
• Exposure to DevOps tools and practices (Jenkins, Ansible) with interest in learning CI/CD pipeline management and automation fundamentals
• Understanding of ITIL service management principles and basic Python programming skills for scripting and simple automation tasks

Nice To Haves

• Experience with modern web technologies or exposure to multi-vendor system integrations that demonstrates curiosity about application environments and cross-functional collaboration
• Natural analytical and problem-solving mindset with proactive interest in learning about cybersecurity and technology risk principles, showing drive to make informed decisions independently
• Familiarity with banking or financial services operations that accelerates understanding of business context and demonstrates initiative to align technical solutions with business needs
• Interest in CI/CD pipelines and DevOps practices, showing proactive commitment to continuous learning about modern development ecosystems and willingness to expand technical capabilities

Responsibilities

• Take ownership of day-to-day production support issues by proactively investigating and resolving common application and system problems with minimal supervision, escalating appropriately when needed
• Actively support change management activities by preparing documentation, assisting with code deployments, and independently ensuring compliance with established policies and procedures
• Proactively monitor production systems and applications, identifying potential issues before they impact users and taking initiative to implement or recommend solutions to maintain system health
• Actively engage with development teams and business partners, taking ownership of understanding business requirements and proactively evaluating and recommending technical solutions within an agile environment
• Build strong working relationships by taking initiative in communication and collaboration, demonstrating reliability and ownership across all assigned projects and stakeholder interactions
• Take charge of your own development by proactively seeking organizational knowledge across business operations, systems architecture, and IT infrastructure through mentoring, self-directed learning, and hands-on experience
• Proactively pursue technical growth and skill development by actively seeking feedback from senior team members, implementing guidance, and taking ownership of your capability expansion
• Take responsibility for on-call rotation and after-hours support, demonstrating commitment to business continuity while developing problem-solving skills with senior team member support when needed

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact in technology transformation
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services and technology
• Flexible work/life balance options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed