Application Support Analyst

loanDepot • Irvine, CA

2d

About The Position

The Application Support Analyst will be responsible for the day-to-day support of loanDepot’s critical applications. This individual will be responsible for supporting Microsoft and Mortgage Servicing apps, along with SharePoint, Dynamics and Power Apps.

Requirements

• Bachelor’s Degree preferred, or three (3) + years’ experience working in a similar field.
• Experience in the Mortgage origination and/or servicing industry preferred.
• Experience with SQL (basic read, update & insert scripting), SQL Management Studio (read, update, insert, and delete scripts), and PowerShell ++ required.
• Minimum of three (3) + years with the following technologies preferred: SharePoint on Prem and Cloud experience
• Microsoft Office 365 (Visio & Project a plus)
• Active Directory – OnPrem and Azure
• Ability to read and modify XML’s/JSON
• Black Matter Technologies \ ICE LOS (Empower)
• Loan Servicing Support Experience
• Experience supporting applications developed in Angular, React, MS technologies is preferred.

Nice To Haves

• Bachelor’s Degree
• Experience in the Mortgage origination and/or servicing industry
• SharePoint on Prem and Cloud experience
• Microsoft Office 365 (Visio & Project a plus)
• Active Directory – OnPrem and Azure
• Experience supporting applications developed in Angular, React, MS technologies

Responsibilities

• Intermediate skills in advanced Microsoft tool such as Dynamics 365 CRM, Salesforce, MS Power Apps, MS Power Workflow, MS SQL and Azure Log Analytics.
• Intermediate ability to query logs using Dynatrace and Kibana tools.
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Effective organizational and time management skills.
• Exceptional verbal, written and interpersonal communication skills.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
• Ability to work with little to no supervision while performing duties.
• Ability to participate in the off-hours on-call rotation.
• Work with vendor support teams to identify the root cause and resolve issues.

Benefits

• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level