Application Support Analyst | Primes Services

Marex

8d•Hybrid

About The Position

The Prime Services Application Support team is responsible for providing technical support of the Prime Services business. The team supports multiple applications, services and (custom) reporting for multiple desks. We handle all support requests, incident, problems, and business continuity activities, to ensure the highest quality of delivery of services to end users and clients. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incident and outages to resolution, this role requires a close partnership with Prime Services teams and the wider IT group.

Requirements

Experience managing vendor relationships, system upgrades, and exchange-mandated technology projects.
Experience working in regulated financial environments with a strong understanding of risk and compliance requirements.
Strong verbal and written communication skills with the ability to effectively communicate technical concepts to both technical teams and business stakeholders.
Excellent critical thinking and analytical skills, with the ability to evaluate complex issues, identify root causes, and develop practical, effective solutions.
Experience supporting enterprise trading, financial, or back-office applications within a financial services organization.
Strong experience administering Windows and Linux/Unix environments.
Advanced SQL skills with experience writing and optimizing complex queries.
Knowledge of ITIL processes, including Incident, Problem, and Change Management.
Experience supporting FIX messaging protocols, APIs, and electronic trading platforms.
Understanding of front-to-back trading, clearing, and operational workflows within prime brokerage or prime services environments.
Strong customer service orientation with a commitment to delivering a positive support experience for both business users and external clients.
Proven ability to build trusted relationships with business stakeholders, understand their needs, and translate technical concepts into business-friendly language.
Excellent verbal, written, organizational, and documentation skills.
Strong analytical and troubleshooting abilities with a proactive approach to problem-solving.
Process-oriented mindset with a focus on continuous improvement and operational excellence.
Ability to remain calm and effective while working under pressure in a fast-paced, high-volume environment.
Demonstrated curiosity, initiative, and ownership of issues from identification through resolution.
Strong collaboration, relationship-building, and influencing skills across technical and business teams.
Ability to prioritize multiple initiatives while maintaining attention to detail and delivering high-quality results.
Act with integrity
Act with due skill, care and diligence
Be open and cooperative with the FCA, the PRA and other regulators
Pay due regard to the interests of customers and treat them fairly
Observe proper standard of market conduct
Act to deliver good outcomes for retail customers

Nice To Haves

Familiarity with Geneva, Syncova, or similar financial applications is preferred.
Experience with PowerShell scripting and automation preferred.
Experience in customer-facing technical support, consultative support, service desk, or client services roles is highly desirable.

Responsibilities

Provide production support for all trading and back-office platforms, ensuring timely resolution of incidents for internal business users and external clients.
Work effectively across cross-functional teams while managing multiple priorities in a high-volume, fast-paced environment.
Act as the primary liaison between Technology and business departments, communicating system changes, gathering business requirements, and ensuring successful implementation of technical solutions.
Build strong partnerships with business users by understanding operational workflows, identifying opportunities for process improvements, and providing exceptional customer service.
Manage new system implementations, technical onboarding activities, and production deployments.
Support vendor applications, coordinate software upgrades, and manage system implementations with third-party providers.
Manage exchange relationships and coordinate mandatory exchange and vendor-driven technology upgrades.
Gather and manage client technical requirements while collaborating with internal technology teams to deliver effective solutions.
Deliver incident, problem, and change management in accordance with ITIL best practices.
Maintain SQL queries for data retrieval, reporting, troubleshooting, and database maintenance.
Support FIX messaging connectivity, APIs, and high-frequency trading platforms where applicable.
Provide technical support during client onboarding and implementation projects.
Produce and maintain clear technical documentation, support procedures, and operational knowledge articles.
Proactively identify recurring issues, recommend process improvements, and implement solutions that increase operational efficiency.
Ensure compliance with operational risk controls, regulatory requirements, company policies, and the organization's Code of Conduct.
Perform additional duties and responsibilities as assigned.
Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS.
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
At all times complying with the FCA’s Code of Conduct
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
To report any breaches of policy to Compliance and/ or your supervisor as required
To escalate risk events immediately
To provide input to risk management processes, as required.