Application Support Analyst (VN3198)

Marex

18d•$100,000 - $170,000

About The Position

The Application Support Analyst provides technical and functional support for Marex’s global payments and transaction processing platforms, including cross-border payments, FX settlement, and domestic payment schemes. The role handles support requests, incidents, problems, and business continuity activities to help ensure reliable, high-quality services for internal users and clients. The analyst owns issues, provides procedural and technical guidance to stakeholders, and drives day-to-day issues, incidents, and outages through to resolution. The role works closely with infrastructure, service desk, IT, payment operations, business stakeholders, vendors, clearing systems, and financial institutions. The position also supports payment-system functionality, scheme and infrastructure upgrades, regulatory changes, client onboarding and integrations, compliance reporting, and operational and management reporting. The analyst maintains documentation for business continuity and audit needs and follows applicable company policies, risk processes, regulatory requirements, and conduct standards. Support may be provided within a follow-the-sun model, with shift or on-call support where required.

Requirements

Bachelor’s degree in a relevant field such as Finance, Computer Science, or Information Systems is desirable.
Solid background in Windows and Linux/Unix operating systems and strong SQL/Oracle database skills for investigating payment and transaction data.
Experience in financial services or banking, ideally in payments, treasury, or FX operations.
Strong understanding of payment messaging standards and schemes, including SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments, and local clearing schemes.
Familiarity with cross-border payments, FX settlements, and reconciliation processes.
Experience supporting payment gateways, messaging hubs, and settlement platforms in a production environment.
Proactive issue-management skills, including problem identification, root-cause analysis, and process improvement.
Systematic, process-driven approach and experience applying ITIL incident, problem, and change-management practices.
Ability to work effectively under demanding conditions while maintaining accuracy and calm decision-making.
Strong documentation, communication, and stakeholder-management skills, including the ability to liaise across operations, treasury, compliance, and technology.
Experience managing vendor relationships and third-party payment providers, including coordinating upgrades and scheme-mandated changes.
Understanding of payments-related regulatory requirements, such as AML, sanctions screening, and FCA reporting.
Experience with API-based integrations and onboarding clients or counterparties into payment or FX systems.
Experience with secure file transfer-based integrations.
Ability to collaborate in a follow-the-sun support model and provide shift or on-call support where required.
Excellent verbal and written communication skills, including the ability to explain complex technical and payment issues clearly.
Must act with integrity, due skill, care and diligence; cooperate with regulators; treat customers fairly; observe proper market conduct; and support good outcomes for retail customers.

Nice To Haves

Working knowledge of FIX and payment formats such as ISO PAIN001 and PACS008.
Exposure to SWIFT messaging connectivity.
Experience with event-driven systems, messaging platforms, and low-latency streaming.

Responsibilities

Provide technical and functional support for payment and settlement platforms, including cross-border payments, FX, BACS, CHAPS, SEPA, SWIFT, and local clearing schemes.
Deliver second- and third-line application support to relevant internal teams.
Develop and maintain automation scripts, such as PowerShell or Python, for payment monitoring, reconciliation, and reporting.
Support analysis, testing, and implementation of payment-system functionality, schemes, and regulatory changes.
Manage incidents, problems, and change requests in line with ITIL standards.
Liaise between technology teams, payment operations, and business stakeholders about system issues, enhancements, and changes.
Maintain system and process documentation for business continuity and audit requirements.
Prioritize concurrent support tasks and maintain focus on critical payment activities.
Coordinate with vendors, clearing systems, and financial institutions on upgrades, patches, and incident resolution.
Support mandatory scheme and infrastructure upgrades, including SWIFT releases and CHAPS/BACS scheme updates.
Provide technical input to client onboarding for payment and FX services, including integration and connectivity.
Assist with regulatory and compliance reporting, including FCA, AML, and sanctions-screening support.
Collaborate with internal teams on client requirements and assess technical feasibility and alignment with payments infrastructure.
Produce transactional and volume reports across payment systems for operational and management use.
Comply with applicable regulatory requirements, including those of the FCA, NFA, AMF, AFM, and MAS, and adhere to the role’s operational risk framework.
Demonstrate integrity and conduct in line with company values and the FCA Code of Conduct.
Follow applicable internal policies, report policy breaches, escalate risk events promptly, and contribute to risk-management processes.