Application Support Analyst | Contract 6 months

Marex

About The Position

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Prime Services Application Support team is responsible for providing technical support of the Prime Services business. The team supports multiple applications, services and (custom) reporting for multiple desks. We handle all support requests, incident, problems, and business continuity activities, to ensure the highest quality of delivery of services to end users and clients. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incident and outages to resolution, this role requires a close partnership with Prime Services teams and the wider IT group.

Requirements

Bachelor’s degree in a relevant field preferred.
Solid background in Windows, Linux/Unix OS, including strong proficiency in SQL database architecture.
Experience with PowerShell is a plus.
Must be able to work under demanding conditions with a calm demeanour.
Experience in a financial services firm/institution, ideally prime services business.
Experience with ITIL and change management processes.
Excellent documentation, verbal and written communication, and organizational skills.
Experience with Geneva and/or Syncova a plus.
General front-to-back knowledge of the flow for trading/clearing/operational process of prime services/brokerage business preferable.
Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades.
Knowledge of Fix Messaging protocol, including support experience.
Knowledge and expertise in high frequency trading platforms.
Experience in technical onboarding of new APIs and systems.
Experience in a consultative sales support role, liaising directly with clients in a technical capacity.
Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
Act with integrity
Act with due skill, care and diligence
Be open and cooperative with the FCA, the PRA and other regulators
Pay due regard to the interests of customers and treat them fairly
Observe proper standard of market conduct
Act to deliver good outcomes for retail customers

Nice To Haves

Experience with PowerShell is a plus.
Experience with Geneva and/or Syncova a plus.
General front-to-back knowledge of the flow for trading/clearing/operational process of prime services/brokerage business preferable.

Responsibilities

Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
Writing and optimizing SQL queries to retrieve, insert, update, and delete data in and across databases.
Manage new system implementation.
Provide incident management per ITIL standards.
Liaison between technology department and business groups to communicate system changes.
Support vendor systems upgrades and implementation.
Support exchange relationships and project manage mandatory upgrades.
Manage client technical requirements within Marex technology department.
Create and deploy PowerShell scripts providing a range of business functions.
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
At all times complying with Marex’s Code of Conduct.
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
To report any breaches of policy to Compliance and / or your supervisor as required.
Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS.
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
At all times complying with the FCA’s Code of Conduct
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
To report any breaches of policy to Compliance and / or your supervisor as required
To escalate risk events immediately
To provide input to risk management processes, as required.