Application Support Analyst (Tier II) - CSM / Modernized

Empower AI Inc. • , DC

2d • Hybrid

About The Position

Empower AI is seeking an Application Support Analyst (Tier II) for an exciting opportunity at the Department of State. This role is responsible for the legacy application operations within the hybrid VPC and global network infrastructure for the customer. The analyst will manage over 200 legacy applications and products, including existing and new products and applications introduced during this effort. The position involves overseeing application user management, supporting installation and deployment of applications, troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring. A key aspect of this role is implementing self-learning and self-healing corrective actions to enhance application reliability and minimize downtime. The analyst will also provide emergency system support, manage application updates, patches, and deployments, implement DevOps practices, and manage, monitor, install, remove, obtain, and renew application certifications in collaboration with Tier III teams to ensure application readiness for Authority to Operate (ATO).

Requirements

• 5+ years of experience
• Bachelor's in IT or related field
• AWS or Azure Associate certification
• ITIL 4 Foundation Certification
• Secret Security Clearance

Nice To Haves

• COMP TIA Sec + Certification

Responsibilities

• Oversees application user management to provide and maintain access.
• Supports installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring.
• Anticipates implementing self-learning and self-healing corrective actions to enhance application reliability and minimizing operation downtime during critical, scheduled, and unscheduled maintenance by expediting deployment of approved changes/fixes or updates.
• Provides emergency system support and emergency changes, updates application, patches, and deployments, ensuring minimal user disruption and implementing Development and Operations (DevOps) practices.
• Manages, monitors, installs, removes, obtains, and renews application certifications as required in collaboration with Tier III teams to ensure application readiness for Authority to Operate (ATO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level